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Customer Support Advisor - Coventry
| Dyddiad hysbysebu: | 30 Ionawr 2025 |
|---|---|
| Cyflog: | £22,308 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Mawrth 2025 |
| Lleoliad: | Coventry, West Midlands |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Bright Future Recruitment Ltd |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
Full-time Customer Support Advisor, based on a 12-month contract to cover maternity leave.
Dealing with customer queries via telephone calls and emails.
12 months contract to cover maternity leave.
Full-time position (Monday to Friday 9am – 17.30pm, 1 hour lunch). 37.5hrs per week.
No weekends or bank holidays.
Salary - £22,308.
You must be committed to delivering exceptional customer service by putting the customer at the heart of everything you do
• Accurately capture and retain data from customers on product enquiries and faults into the company systems, enabling replacements to be issued within agreed department SLA
• Understand people and can effectively manage expectations over the phone and via email and social media
• Provide first line support and advice to customers using FireAngel products
• Achieve department KPI’s targets ensuring the customer service levels we provide
are to the correct standard
• Be responsible for attending the correct level of training and be part of the
Training Academy process: Ensuring that you stay up to date with all new
products, product modifications, processes, and regulations
• Be a part of an evolving team: Challenge the status quo to do things better and
offer improvement suggestions
• Collaborate with other areas of the business to assist in ensuring our customers
receive the best customer experience possible
Requirements
• At least 12 months experience in a customer service / contact centre role.
• Excellent communication skills both written and spoken.
• Competent with computer systems and quick to learn new systems.
Dealing with customer queries via telephone calls and emails.
12 months contract to cover maternity leave.
Full-time position (Monday to Friday 9am – 17.30pm, 1 hour lunch). 37.5hrs per week.
No weekends or bank holidays.
Salary - £22,308.
You must be committed to delivering exceptional customer service by putting the customer at the heart of everything you do
• Accurately capture and retain data from customers on product enquiries and faults into the company systems, enabling replacements to be issued within agreed department SLA
• Understand people and can effectively manage expectations over the phone and via email and social media
• Provide first line support and advice to customers using FireAngel products
• Achieve department KPI’s targets ensuring the customer service levels we provide
are to the correct standard
• Be responsible for attending the correct level of training and be part of the
Training Academy process: Ensuring that you stay up to date with all new
products, product modifications, processes, and regulations
• Be a part of an evolving team: Challenge the status quo to do things better and
offer improvement suggestions
• Collaborate with other areas of the business to assist in ensuring our customers
receive the best customer experience possible
Requirements
• At least 12 months experience in a customer service / contact centre role.
• Excellent communication skills both written and spoken.
• Competent with computer systems and quick to learn new systems.