Application Support Analyst, hybrid permanent vacancy, Swansea
| Posting date: | 29 January 2025 |
|---|---|
| Salary: | £40,000.0 to £45,000.0 per year |
| Additional salary information: | Up to £45K + great benefits |
| Hours: | Full time |
| Closing date: | 12 February 2025 |
| Location: | Swansea, Swansea, SA1 1SR |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4653650_1738143128 |
Summary
I am currently supporting my private sector client in Swansea to recruit an Application Support Analyst to join their IT team in Swansea and provide application support across their Warehouse Management systems. The role offers the option to work remotely 2 days per week upon completing probation.
You will be supporting, administering, monitoring, maintaining and operating the smooth and efficient running of all warehouse systems to agreed service levels, particularly Blue Yonder Warehouse Management System, to ensure they operate with minimal disruption.
You will be responsible for:
-The support and maintenance of the Blue Yonder (Red Prairie, JDA) warehouse management system to a high level, along with other Warehouse Systems (PEEM, VISTA) to ensure they run at maximum efficiency
-Monitoring business critical systems, including system upgrades, software rollouts and system integration/interfacing
-Working closely with the IT Manager to manage relevant suppliers, ensuring that they are providing great levels of support to the business
-Technical documentation
-Provide support and end user documentation for existing systems and project implementations to support the team and end user
-Adhere to Change Control / Management processes and procedures; deploy and test any critical changes before go-live
-Proactively provide technical knowledge
-Some out of hours work will be required as part of this role (once per month maximum 8pm-6am at an enhanced rate)
You will have experience of:-Blue Yonder WMS, Red Prairie, JDA software and/or MOCA, or have provided application support within the Warehouse and Logistics industry previously-SQL databases and queries
-Excellent attention to detail- Microsoft OS (Windows 10 and 11)
-Knowledge of the ITIL framework
-ServiceNOW tool
-Jira
-Teamwork
-Communication
-Continuous improvement
What you'll get in return:
-Life Insurance - 4X base salary
-Generous pension contributions - 7% employee contributions and 11% employer contributions
-Hybrid working - flexibility to work from home 2 days per week after completing probation
-25 days annual leave increasing to 26 at 3 years, 27 at 4 years, 28 at 5 years and 30 at 10 years' service
-6 weeks company paid sick pay (after successful completion of probation)
-Group Income Protection - 66.67% and long term disability insurance
-Employee Assistance Programme with access to counselling and advice on a range of life events
-80% discounted Private Medical Insurance (PIM)
-Medical cash plan for those not in PMI
-Discounted gym membership
-Christmas club savings
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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