HOUSING ASSESSMENT & ADVICE ASSISTANT - 2 POSTS
| Posting date: | 29 January 2025 |
|---|---|
| Salary: | £24,790 to £25,584 per year |
| Hours: | Full time |
| Closing date: | 12 February 2025 |
| Location: | HU1 1HP |
| Company: | Hull City Council |
| Job type: | Permanent |
| Job reference: | 32498 |
Summary
Hull City Council’s Housing Access Service is a multi-disciplinary function which provides comprehensive housing advice designed to prevent homelessness and rough sleeping. We help customers find realistic and sustainable housing solutions which meet their needs from a range of options including the allocation of available council homes.
We are looking for one full-time (37hrs) Housing Assessments & Advice Assistant, and one full-time, fixed-term (12 months) Housing Assessments & Advice Assistant, based in the Assessments & Advice Team within the service.
This team are responsible for assessing customer housing applications, triaging, and responding to customer queries, and providing housing advice to customers as required. This role will be part of the initial point of contact for customers seeking rehousing and will facilitate the triage of their housing application whilst providing support and advice in accordance with the customer’s needs and circumstance. This role also involves responding to queries received to housing inboxes via emails and service requests relating to homeless cases, other rehousing queries, and queries relating to housing applications.
The successful candidate will work closely with the Housing Assessments & Advice Officers and other teams within Housing Access, the Council, and external agencies. Therefore, good interpersonal skills are required for this role.
The team currently operates from the city centre however staff may be required to work from different locations throughout the city, according to the needs of the service.
This role is perfect for those wanting to start a career in social housing; if you are able to work flexibly within a team, demonstrate a positive attitude to change, self-development and learning, please get in touch.
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
For an informal discussion about the role, please contact Emma Burton, HOUSING ASSESSMENT & ADVICE TEAM LEADER on 01482 612 100 or assessments&advicemanagers@hullcc.gov.uk
Benefits of working for Hull City Council – Working for hull city council
Why Hull is a great place to live and work – Working for hull city council
How to apply for our jobs - Working for hull city council
We are looking for one full-time (37hrs) Housing Assessments & Advice Assistant, and one full-time, fixed-term (12 months) Housing Assessments & Advice Assistant, based in the Assessments & Advice Team within the service.
This team are responsible for assessing customer housing applications, triaging, and responding to customer queries, and providing housing advice to customers as required. This role will be part of the initial point of contact for customers seeking rehousing and will facilitate the triage of their housing application whilst providing support and advice in accordance with the customer’s needs and circumstance. This role also involves responding to queries received to housing inboxes via emails and service requests relating to homeless cases, other rehousing queries, and queries relating to housing applications.
The successful candidate will work closely with the Housing Assessments & Advice Officers and other teams within Housing Access, the Council, and external agencies. Therefore, good interpersonal skills are required for this role.
The team currently operates from the city centre however staff may be required to work from different locations throughout the city, according to the needs of the service.
This role is perfect for those wanting to start a career in social housing; if you are able to work flexibly within a team, demonstrate a positive attitude to change, self-development and learning, please get in touch.
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
For an informal discussion about the role, please contact Emma Burton, HOUSING ASSESSMENT & ADVICE TEAM LEADER on 01482 612 100 or assessments&advicemanagers@hullcc.gov.uk
Benefits of working for Hull City Council – Working for hull city council
Why Hull is a great place to live and work – Working for hull city council
How to apply for our jobs - Working for hull city council
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