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Housekeeping Supervisor

Manylion swydd
Dyddiad hysbysebu:	28 Ionawr 2025
Oriau:	Llawn Amser
Dyddiad cau:	27 Chwefror 2025
Lleoliad:	CV7 7HR
Cwmni:	Forest of Arden Hotel Limited
Math o swydd:	Parhaol
Cyfeirnod swydd:	eb387a6d46ae49c792fc

Crynodeb

Job Description

Housekeeping Supervisor

Job Summary

To ensure guest bedrooms and public areas are clean and maintain to a high standard on a day-to-day basis.

To provide support to the Rooms Division Manager, Executive Housekeeping Manager and Senior Supervisor. Offer support to Guest Room Attendants. Supervision of Guest room Attendants.

Scope/Business Context

Number of Direct Reports – 1 -30.

Titles of Direct Reports – Guest Room Attendants, Linen Porters, Public Area Cleaners.

Candidate Profile

Experience:

Previous experience of working within in a similar operation preferred but not essential.

Skills and Knowledge:

Strong Communication skills (verbal, listening, writing).

Innovative.

Pro-active and reliable.

Able to work alone and within a team.

High attention to detail.

Specific Duties

The following are specific responsibilities and contributions, critical to the successful performance of the position:

Welcome and acknowledge each and every guest with a smile, eye contact and a friendly verbal greeting. Using the guest’s name where possible.

To be aware of the hotel’s layout and facilities.

To supervise Team Members ensuring that all bedrooms correspond with lists given, reporting any discrepancies immediately to Reception.

Inspect the level of cleanliness, presentation and conditions of guest rooms, storage areas, and public areas to ensure Company standards are adhered to.

Check to ensure job of the day tasks are being completed.

To spot check the cleaning of bedrooms by self-checking room attendants, to ensure Company standards are adhered to at all times.

Ensure cleaning and servicing of guest rooms is carried out in a timely and organised manner according to the standards and procedures.

Ensure all relevant Housekeeping reports are completed correctly.

Ensure the correct door knocking procedure is followed.

Immediately log any lost property onto the Lost and Found tracker.

Responsible for entering room status to ‘Clean’ via the phone system once the room has been checked to Company standards.

Report all maintenance faults via the phone/computer system or directly to Engineering.

To liaise with the Maintenance department to continuously follow up any preventive and outstanding maintenance of the hotel/property equipment and to ensure the work is done efficiently and to the required standard.

To check that all equipment with the department is used properly, is in good working order, stored correctly and is always kept clean.

Respond quickly to guest’s requests and report any guest complaints to appropriate departments.

Respect the privacy of every guest by treating any confidential information with caution in line with hotel policies.

To strictly follow the procedure for general security of master keys and allowing guests access to rooms when asked to be let in.

To maintain sufficient operating stocks of guests supplies, cleaning materials and linens in accordance with hotel occupancies.

To conduct the Housekeeping morning meetings ensuring the relevant operational information is covered and 15-minute short take trainings are talked about and signed off.

In the absence of the Executive Housekeeping Manager to attend the 10 at 10 morning meetings. Be prepared with the responses of any guest comments.

Liaise Housekeeping Supervisors on a daily basis for general clean rooms, daily tasks.

To assist the Executive Housekeeping Manager to control and reduce expenses in terms of linen, materials and supplies.

To take an active role as team member, welcoming new members of staff, assisting with their training and participating fully in all on-going training initiatives.

Complete all job chats, 30/60/90 day reviews and ensure appraisals are completed fully and on time.

Liaise with linen company and other agencies where necessary to ensure smooth running of the operation.

Fully understand all Fire and Emergency evacuation procedures. Observes Company Statutory Health and Safety Regulations.

To report any suspicious items or circumstances to your Manager/Person on Duty.

To ensure lights, electricity, gas, and water are not used unnecessarily in your working area.

Keeps uniform smart and clean at all times. Maintain personal hygiene standards at all times.

Name badge to be worn at all times.

To maintain effective communication on a day-to-day basis in the Housekeeping department and with other departments within the hotel.

To maintain and follow procedures for handling Lost and Found items. Deal with any Lost and Found enquiries as soon as they are received.

To maintain effective communication on a day-to-day basis in the Housekeeping department and with other departments within the hotel.

Attend Departmental meetings, participating when appropriate.

Attend any training sessions as identified or requested by the Head of Department.

Ensure COSHH regulations are followed at all times.

To assist the Room Division Manager, Executive Housekeeping Manager, Senior Supervisors required and the day to day running of the department.

Provide support to room attendants when required.

To assist in cleaning rooms when required.

All Company policies on Cash, Key and all Controls are adhered to and followed consistently.

Ensure all relevant Housekeeping close down reports are completed correctly, adhering to the closing down checklist.

Other

Performs other related task as assigned by Management.

Complies with The Forest of Arden Hotel policies and procedures.

Working hours as required to do your job but normally not less than your contracted hours.

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Gwybodaeth am Hyderus o ran Anabledd

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