Museum Visitor Services Assistant (Reception)
| Posting date: | 24 January 2025 |
|---|---|
| Salary: | £24,790 to £25,584 per year |
| Hours: | Full time |
| Closing date: | 09 February 2025 |
| Location: | Exeter, Devon |
| Remote working: | On-site only |
| Company: | Exeter City Council |
| Job type: | Contract |
| Job reference: |
Summary
About you:
You will be articulate and friendly and enjoy working in a busy, visitor-fronted Reception point. Excellent customer service & visitor engagement comes naturally to you, as well as an ability to operate digital booking/communication systems.
Energy, reliability, and a strong administrative focus are key qualities to bring to the role as you support the set-up of our busy programme of events, activities and corporate hire while also playing a key role on keeping the building and collections safe, secure and welcoming for all our visitors.
About the role:
This is a fixed term 12 month contract.
Reporting to the Visitor Services Officer, Museum VS Assistants are responsible delivering a visitor welcome that exceeds expectations, while also fulfilling many back-of-house and visitor facing support tasks. As well as acting as a main Visitor Welcome Point, the Receptionist role supports the wider Visitor Services team by handling enquiries/queries from internal and external sources, operating tills/points of sale, growing visitor support, and regular close working with other staff members/volunteers.
The role is one of a team sharing a 9-week rota pattern of working that covers our 7-day operations. Evening and weekend working form a key part of the role. All Museum Assistants act as keyholders for RAMM and receive training to undertake out of hours security call-out response (1 week in 9), for which a vehicle is provided. The role requires you to have a full clean driving licence and to live within a 20-minute drive of the Museum; this is a non-negotiable requirement as it forms part of our emergency response. Only applicants who can meet this requirement will be considered for the role.
About the team:
The Royal Albert Memorial Museum (RAMM) is an award-winning regional museum funded by Exeter City Council and by the Arts Council through the National Partner Organisation scheme.
Re-launched in 2011 following a major Heritage Lottery Funded redevelopment, winner of the Arts Fund Museum of the Year Award in 2012 and with a vibrant exhibition, events and corporate hire programme, as well as visitor figures in the region of a quarter of a million per year, RAMM is a friendly and welcoming service that sits at the heart of Exeter’s cultural and economic life.
With consistently ‘Excellent’ reviews on Trip Advisor and a host of tourism awards since opening, RAMM has built an outstanding reputation for high quality exhibitions and a great visitor experience. The Visitor Services Team plays a key role in delivering these standards.
A visit to RAMM should consistently surprise and delight our Visitors and we aim for every interaction with the Visitor Services Team to exceed their expectations!
What next?
If we sound like the right fit for you and you feel like the right fit for us we would welcome your application. Please click on the Apply button at the bottom of this page.
Alternatively if you would like to find out more about the post, the team or working with us at the Council please contact Charlie Dowzell, Visitor Services Officer, at charlie.dowzell@exeter.gov.uk
We reserve the right to close any vacancy before the closing date if enough applications are received.
Our commitment
At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.
To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.
We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
You will be articulate and friendly and enjoy working in a busy, visitor-fronted Reception point. Excellent customer service & visitor engagement comes naturally to you, as well as an ability to operate digital booking/communication systems.
Energy, reliability, and a strong administrative focus are key qualities to bring to the role as you support the set-up of our busy programme of events, activities and corporate hire while also playing a key role on keeping the building and collections safe, secure and welcoming for all our visitors.
About the role:
This is a fixed term 12 month contract.
Reporting to the Visitor Services Officer, Museum VS Assistants are responsible delivering a visitor welcome that exceeds expectations, while also fulfilling many back-of-house and visitor facing support tasks. As well as acting as a main Visitor Welcome Point, the Receptionist role supports the wider Visitor Services team by handling enquiries/queries from internal and external sources, operating tills/points of sale, growing visitor support, and regular close working with other staff members/volunteers.
The role is one of a team sharing a 9-week rota pattern of working that covers our 7-day operations. Evening and weekend working form a key part of the role. All Museum Assistants act as keyholders for RAMM and receive training to undertake out of hours security call-out response (1 week in 9), for which a vehicle is provided. The role requires you to have a full clean driving licence and to live within a 20-minute drive of the Museum; this is a non-negotiable requirement as it forms part of our emergency response. Only applicants who can meet this requirement will be considered for the role.
About the team:
The Royal Albert Memorial Museum (RAMM) is an award-winning regional museum funded by Exeter City Council and by the Arts Council through the National Partner Organisation scheme.
Re-launched in 2011 following a major Heritage Lottery Funded redevelopment, winner of the Arts Fund Museum of the Year Award in 2012 and with a vibrant exhibition, events and corporate hire programme, as well as visitor figures in the region of a quarter of a million per year, RAMM is a friendly and welcoming service that sits at the heart of Exeter’s cultural and economic life.
With consistently ‘Excellent’ reviews on Trip Advisor and a host of tourism awards since opening, RAMM has built an outstanding reputation for high quality exhibitions and a great visitor experience. The Visitor Services Team plays a key role in delivering these standards.
A visit to RAMM should consistently surprise and delight our Visitors and we aim for every interaction with the Visitor Services Team to exceed their expectations!
What next?
If we sound like the right fit for you and you feel like the right fit for us we would welcome your application. Please click on the Apply button at the bottom of this page.
Alternatively if you would like to find out more about the post, the team or working with us at the Council please contact Charlie Dowzell, Visitor Services Officer, at charlie.dowzell@exeter.gov.uk
We reserve the right to close any vacancy before the closing date if enough applications are received.
Our commitment
At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.
To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.
We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.