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Neighbourhood Services Officer
| Dyddiad hysbysebu: | 24 Ionawr 2025 |
|---|---|
| Cyflog: | £31,840.98 i £37,655.77 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Chwefror 2025 |
| Lleoliad: | L30 |
| Gweithio o bell: | Yn gyfan gwbl o bell |
| Cwmni: | The Sovini Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Neighbourhood Services Officer
We are currently looking for a Neighbourhood Services Officer to join The Sovini Group.
Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances. Whoever you are, you can expect to be treated fairly, with respect and free from discrimination.
If you have got the talent, the potential, the drive and determination there is a place for you at The Sovini Group.
This position is a permanent opportunity
As a Neighbourhood Services Officer, you will be expected to:
• Provide a comprehensive tenancy management service including:
• The management of a neighbourhood area.
• The lettings of available homes.
• Effective management of void properties.
• Ensuring correct income payments are made by customers.
• Effectively identifying and managing arrears cases.
• Management of starter tenancies.
• Liaison with the local councils housing benefit teams.
• Dealing with tenancy successions, assignments, and mutual exchanges.
• Proactively dealing with suspected abandoned properties.
• Supporting asset management programme, gas servicing programme and compliance requirements through access to properties.
• Effective and pro-active management of Anti-Social Behaviour Cases.
• Effective estate management through neighbourhood walkabouts and partnership working.
• Carrying out Tenancy Audits.
• Identify customers who require additional support to sustain their tenancy and liaise with relevant agencies.
• Leading community engagement and resident empowerment work.
• Taking legal action when necessary to address breaches of tenancy.
• Attending court for hearings and giving evidence as a witness on behalf of OVH.
• Applying for, monitoring, and attending evictions.
• Have a flexible approach to work. There will be a necessity to work outside normal working hours, during evening and weekends as directed.
• Meet objectives and support the delivery and achievement of overall business objectives.
• Develop OVH’s commitment to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
• Adhere with section 7 of the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.
•Commit to the CIH 7 Professional Standards of Conduct in your day-to-day activities.
•Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
•Adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.
To be successful in a Neighbourhood Services Officer role, the skills you will need:
• Educated to level 2 (5 GCSE grade A-C) standard or equivalent. E
• Experience of working and achieving objectives, both team and individual.
• Experience of dealing with people in a customer facing role and achieving positive results.
• Ability to work without direct supervision and organise own workload in the most productive way.
• Can demonstrate resilience when faced with challenging situations and tasks.
• Positive, adaptable attitude and motivated to improve.
• Excellent communication skills, both oral and written, with the
• ability to tailor messages appropriately to different audiences.
• High level of IT literacy with the ability to adapt quickly to bespoke
• software packages and ability to use Microsoft Word, Excel and Outlook at an
intermediate level.
• Other Able to work flexibility including occasional evenings and weekends.
• Use of a car for work purposes.
• Ability to work remotely and flexibly where needed.
• Ofqual regulated CIH Qualification or the commitment to work towards.
• Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
• To demonstrate The Sovini Group’s values in your day to day job role – Success, Passion, Authenticity, Courage, Enterprise.
Experience or Knowledge of the below would be advantageous but not essential:
• Experience of using a range of solutions to effectively manage
challenging situations to an effective resolution.
• Experience in selling and negotiating to reach positive outcomes.
• Understanding of operating in a business environment and
minimising loss.
• Willing to recognise opportunities for improvements and take
calculated risks to achieve objectives.
So if you are looking for a Neighbourhood Services Officer role role with:
• Competitive salary - £31,840.98 - £37,655.77
• Hours – 36 per week (Monday-Friday).
• Agile working
• 28 days holiday increasing with service.
• Cycle 2 Work Scheme.
• Group personal pension scheme.
• Life Assurance.
• Career development opportunities.
• Corporate discount scheme.
• Staff well-being and ‘feel-good’ programme.
Apply online via our website today!
Please note we do not accept approaches from recruitment agencies and only applications made via our website will be accepted.
Closing date – 09/02/2025
Please note that shortlisting may take place prior to the advert closing, if a high volume of suitable applicants have applied, the advert may close early. Please do not hesitate to submit your application.
We are currently looking for a Neighbourhood Services Officer to join The Sovini Group.
Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances. Whoever you are, you can expect to be treated fairly, with respect and free from discrimination.
If you have got the talent, the potential, the drive and determination there is a place for you at The Sovini Group.
This position is a permanent opportunity
As a Neighbourhood Services Officer, you will be expected to:
• Provide a comprehensive tenancy management service including:
• The management of a neighbourhood area.
• The lettings of available homes.
• Effective management of void properties.
• Ensuring correct income payments are made by customers.
• Effectively identifying and managing arrears cases.
• Management of starter tenancies.
• Liaison with the local councils housing benefit teams.
• Dealing with tenancy successions, assignments, and mutual exchanges.
• Proactively dealing with suspected abandoned properties.
• Supporting asset management programme, gas servicing programme and compliance requirements through access to properties.
• Effective and pro-active management of Anti-Social Behaviour Cases.
• Effective estate management through neighbourhood walkabouts and partnership working.
• Carrying out Tenancy Audits.
• Identify customers who require additional support to sustain their tenancy and liaise with relevant agencies.
• Leading community engagement and resident empowerment work.
• Taking legal action when necessary to address breaches of tenancy.
• Attending court for hearings and giving evidence as a witness on behalf of OVH.
• Applying for, monitoring, and attending evictions.
• Have a flexible approach to work. There will be a necessity to work outside normal working hours, during evening and weekends as directed.
• Meet objectives and support the delivery and achievement of overall business objectives.
• Develop OVH’s commitment to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
• Adhere with section 7 of the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.
•Commit to the CIH 7 Professional Standards of Conduct in your day-to-day activities.
•Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
•Adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.
To be successful in a Neighbourhood Services Officer role, the skills you will need:
• Educated to level 2 (5 GCSE grade A-C) standard or equivalent. E
• Experience of working and achieving objectives, both team and individual.
• Experience of dealing with people in a customer facing role and achieving positive results.
• Ability to work without direct supervision and organise own workload in the most productive way.
• Can demonstrate resilience when faced with challenging situations and tasks.
• Positive, adaptable attitude and motivated to improve.
• Excellent communication skills, both oral and written, with the
• ability to tailor messages appropriately to different audiences.
• High level of IT literacy with the ability to adapt quickly to bespoke
• software packages and ability to use Microsoft Word, Excel and Outlook at an
intermediate level.
• Other Able to work flexibility including occasional evenings and weekends.
• Use of a car for work purposes.
• Ability to work remotely and flexibly where needed.
• Ofqual regulated CIH Qualification or the commitment to work towards.
• Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
• To demonstrate The Sovini Group’s values in your day to day job role – Success, Passion, Authenticity, Courage, Enterprise.
Experience or Knowledge of the below would be advantageous but not essential:
• Experience of using a range of solutions to effectively manage
challenging situations to an effective resolution.
• Experience in selling and negotiating to reach positive outcomes.
• Understanding of operating in a business environment and
minimising loss.
• Willing to recognise opportunities for improvements and take
calculated risks to achieve objectives.
So if you are looking for a Neighbourhood Services Officer role role with:
• Competitive salary - £31,840.98 - £37,655.77
• Hours – 36 per week (Monday-Friday).
• Agile working
• 28 days holiday increasing with service.
• Cycle 2 Work Scheme.
• Group personal pension scheme.
• Life Assurance.
• Career development opportunities.
• Corporate discount scheme.
• Staff well-being and ‘feel-good’ programme.
Apply online via our website today!
Please note we do not accept approaches from recruitment agencies and only applications made via our website will be accepted.
Closing date – 09/02/2025
Please note that shortlisting may take place prior to the advert closing, if a high volume of suitable applicants have applied, the advert may close early. Please do not hesitate to submit your application.