Housing Register Officer - Housing
Posting date: | 24 January 2025 |
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Salary: | £19.75 to £19.75 per hour |
Hours: | Full time |
Closing date: | 23 February 2025 |
Location: | Ilford, Essex |
Remote working: | On-site only |
Company: | VEESUPPORTSERVICES LTD |
Job type: | Temporary |
Job reference: |
Summary
Overall Role Purpose: Complete assessments of applications to join the housing register including re-registration to keep their applications up to date.
Assess households who do not qualify to register and provide advice to them about alternative housing options
Assess household who do qualify to register and activate their applications
This role requires good knowledge of the law relating to part VI of the Housing Act 1996
The post holder will be required to have good knowledge of the law affecting housing allocations and be familiar with other housing advice and homelessness legislation, other general housing legislation, welfare benefit expertise and knowledge of the adult & children social care environment and impact and to use this knowledge to support customers and achieve positive outcomes
The post holder will be required to have knowledge of the Housing Act 1996, the Homelessness Reduction Act 2017, the Children Act, and the Care Act. Combined with specialist knowledge of the Welfare Reform Act.
The post holder will be required to use knowledge of the Housing Allocations Policy, Code of Guidance and Part V1 of the 1996 Housing Act to work collaboratively with customers to identify the most appropriate and effective solutions to their housing problems and to do so proactively at the most appropriate time � ensuring the maximum opportunities for early intervention
The post holder will be required to be innovative, dynamic and solutions focussed and consider and pursue all available housing options to prevent the customers from becoming homeless.
The post holder will be required to use their experience to contribute to the ongoing development and design of the service and solutions for customers.
2. Operations and Support
Co-ordinate the advertising of void properties in council or Registered provider (RP) stock with Choice Homes UK (CHUK)
Any other duties appropriate to the post and grade.
To update the homelessness system to feed into personal housing plan for each customer
4. Communication Partnership To develop effective working relationships with colleagues within Redbridge, other council and statutory services, RP�s, external bodies, service users, voluntary and other housing organisations and ensure effective referrals.
To assist in developing full range of information and publicity for all clients as well as supporting the development of internal procedures.
Key external contacts
Councils� choice based lettings providers Choice Homes UK and Abritas, RP�s, Private sector landlords, East London Housing Partnership, Other Local Authority Housing allocations teams.
Members, MPs, Solicitors, Advocates, Advice Agencies, People Directorate, Health, Redbridge Enforcement, Youth Offending Team, Police, Probation Service, third sector providers, service users, their friends, relatives and advisors
5. Performance and Standards Recognising the critical impact of poor housing and homelessness on customers, and delivering early, accurate and high quality advice
Responsibility for accurate record keeping and use of systems to ensure comprehensive ability to report on customers individual service provision and overall rehousing trends
Key Performance Outcomes Local authority void turnaround
Numbers of prevention properties and PRSO�s let
Numbers in B&B over 6 weeks
Void turnaround and void percentage for TA
6. Resource Management The postholder has no specific budget management responsibilities.
However decisions can have significant financial impacts and cause both the commitment of resources and of long term housing provision commitments.
Flexibility The key responsibilities and duties of the role are neither exclusive nor exhaustive. All workers are expected to operate flexibly to support delivery of services and from time to time will be required to undertake responsibilities outside the normal remit of role description as required by the line manager, which are broadly commensurate with the job level and scope of competence.
Assess households who do not qualify to register and provide advice to them about alternative housing options
Assess household who do qualify to register and activate their applications
This role requires good knowledge of the law relating to part VI of the Housing Act 1996
The post holder will be required to have good knowledge of the law affecting housing allocations and be familiar with other housing advice and homelessness legislation, other general housing legislation, welfare benefit expertise and knowledge of the adult & children social care environment and impact and to use this knowledge to support customers and achieve positive outcomes
The post holder will be required to have knowledge of the Housing Act 1996, the Homelessness Reduction Act 2017, the Children Act, and the Care Act. Combined with specialist knowledge of the Welfare Reform Act.
The post holder will be required to use knowledge of the Housing Allocations Policy, Code of Guidance and Part V1 of the 1996 Housing Act to work collaboratively with customers to identify the most appropriate and effective solutions to their housing problems and to do so proactively at the most appropriate time � ensuring the maximum opportunities for early intervention
The post holder will be required to be innovative, dynamic and solutions focussed and consider and pursue all available housing options to prevent the customers from becoming homeless.
The post holder will be required to use their experience to contribute to the ongoing development and design of the service and solutions for customers.
2. Operations and Support
Co-ordinate the advertising of void properties in council or Registered provider (RP) stock with Choice Homes UK (CHUK)
Any other duties appropriate to the post and grade.
To update the homelessness system to feed into personal housing plan for each customer
4. Communication Partnership To develop effective working relationships with colleagues within Redbridge, other council and statutory services, RP�s, external bodies, service users, voluntary and other housing organisations and ensure effective referrals.
To assist in developing full range of information and publicity for all clients as well as supporting the development of internal procedures.
Key external contacts
Councils� choice based lettings providers Choice Homes UK and Abritas, RP�s, Private sector landlords, East London Housing Partnership, Other Local Authority Housing allocations teams.
Members, MPs, Solicitors, Advocates, Advice Agencies, People Directorate, Health, Redbridge Enforcement, Youth Offending Team, Police, Probation Service, third sector providers, service users, their friends, relatives and advisors
5. Performance and Standards Recognising the critical impact of poor housing and homelessness on customers, and delivering early, accurate and high quality advice
Responsibility for accurate record keeping and use of systems to ensure comprehensive ability to report on customers individual service provision and overall rehousing trends
Key Performance Outcomes Local authority void turnaround
Numbers of prevention properties and PRSO�s let
Numbers in B&B over 6 weeks
Void turnaround and void percentage for TA
6. Resource Management The postholder has no specific budget management responsibilities.
However decisions can have significant financial impacts and cause both the commitment of resources and of long term housing provision commitments.
Flexibility The key responsibilities and duties of the role are neither exclusive nor exhaustive. All workers are expected to operate flexibly to support delivery of services and from time to time will be required to undertake responsibilities outside the normal remit of role description as required by the line manager, which are broadly commensurate with the job level and scope of competence.