Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Helpdesk/Switchboard Operative
| Dyddiad hysbysebu: | 23 Ionawr 2025 |
|---|---|
| Oriau: | Rhan Amser |
| Dyddiad cau: | 22 Chwefror 2025 |
| Lleoliad: | DY1 2HQ |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 69214 |
Crynodeb
Contract: Permanent Type: Part TimeHours: 0 hour contract Pay: £12.00 per hourLocation: Russells Hall Hospital, Pensnett Road, Dudley, West Midlands, England, DY1 2HQ
In this role as a Helpdesk Operative, you will be working in a busy fast paced environment. You will manage requests coming through to the helpdesk via telephone, ensuring that these are dealt with by logging tasks onto a system.
You will answer calls, raise tasks and log information onto the database, as well as assign these tasks to the relevant Teams and employees. You will produce reports as required and support your team members and departmental colleagues, ensuring that they are well informed.
To be successful in this role you should have experience within a similar role or within a customer service role. You will have a good working knowledge of working with telephones and PCs with excellent written and verbal communication. CAFM system experience would also be an advantage. You will also have a positive can-do attitude with the ability to work well under pressure to ensure to ensure deadlines and targets are met.
In this role as a Switchboard Operative, you will manage requests coming through to the Switchboard, ensuring that these are dealt with within target times. You will answer calls within an agreed number of rings and support departmental colleagues, ensuring that they are well informed.
To be successful in this role you should have experience within a similar role or customer service role. You will have a good working knowledge of PCs with excellent verbal communication. You will also have a positive can-do attitude with the ability to work well under pressure to ensure deadlines and targets are met.
You should be available for shifts Monday to Sunday between the hours of 7 am to 3pm or 3pm until 11pm. Full training will be provided.
In this role as a Helpdesk Operative, you will be working in a busy fast paced environment. You will manage requests coming through to the helpdesk via telephone, ensuring that these are dealt with by logging tasks onto a system.
You will answer calls, raise tasks and log information onto the database, as well as assign these tasks to the relevant Teams and employees. You will produce reports as required and support your team members and departmental colleagues, ensuring that they are well informed.
To be successful in this role you should have experience within a similar role or within a customer service role. You will have a good working knowledge of working with telephones and PCs with excellent written and verbal communication. CAFM system experience would also be an advantage. You will also have a positive can-do attitude with the ability to work well under pressure to ensure to ensure deadlines and targets are met.
In this role as a Switchboard Operative, you will manage requests coming through to the Switchboard, ensuring that these are dealt with within target times. You will answer calls within an agreed number of rings and support departmental colleagues, ensuring that they are well informed.
To be successful in this role you should have experience within a similar role or customer service role. You will have a good working knowledge of PCs with excellent verbal communication. You will also have a positive can-do attitude with the ability to work well under pressure to ensure deadlines and targets are met.
You should be available for shifts Monday to Sunday between the hours of 7 am to 3pm or 3pm until 11pm. Full training will be provided.