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Band 4 Complaints and PALS Administrator | Barking Havering and Redbridge Univ Hospitals NHS Trust
| Posting date: | 22 January 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £31,081 - £33,665 per annum inclusive |
| Hours: | Full time |
| Closing date: | 21 February 2025 |
| Location: | Romford, RM7 0AG |
| Company: | Barking Havering and Redbridge University Hospitals NHS Trust |
| Job type: | Permanent |
| Job reference: | 6955230/162-6767-PA |
Summary
An exciting opportunity has arisen for an innovative dynamic and highly motivated individual to join our established Complaints and PALS Team as an Administrator. This role brings together the administrative duties of both the complaints and PALS Teams, including the Trusts Interpreting Services.
The post holder will be proactively involved in all the administrative duties within the team. This exciting role will provide the post holder with rewarding challenges on a day-to-day basis.
The post holder will responsible for the delivery and coordination of the administrative duties with the band 3 Apprentice Administrator. The post holder will have excellent IT skills and be able to create and maintain administrative processes.
A calm compassionate disposition is key to this role along with a keen eye for attention to detail.
The post holder will work as part of the Complaints and PALS team both at Queen’s and King George Hospitals.
The post holder will provide a high-quality day-to-day administrative service to the Complaints and PALS team and support the team to deal with patient/relatives/visitors issues in an efficient way.
We’re an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we’re no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we’re proud of and that our patients are happy with.
Many of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we’re proud to be a London Living Wage employer.
We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023.
Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George’s Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.
We’re looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It’ll make things easier for staff and will be better for patients.
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Paul Awosika, Recruitment Advisor, on 01708 435000 ext. 5989. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
This advert closes on Thursday 23 Jan 2025
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