Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Complaints Officer
| Dyddiad hysbysebu: | 21 Ionawr 2025 |
|---|---|
| Cyflog: | £29,970.00 i £36,483.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £29970.00 - £36483.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 04 Chwefror 2025 |
| Lleoliad: | Northampton, NN1 5BD |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9265-25-0069 |
Crynodeb
Manage and co-ordinate complaints received within the Trust, making decisions on the way correspondence received should be processed in line with the NHS Complaints Procedure and adhering to statutory requirements. Respond to verbal and written complaints, document the concerns and resolve the issues through to conclusion by investigation and response to the complainant, or pass to an appropriate Manager for resolution and response depending upon the nature and complexity of the complaint. Prepare highly detailed and complex letters of response on behalf of the Chief Executive and other members of the Executive team. This information contains clinical terminology that must be explained in laymens terms. Ensuring that all responses are in appropriate format, style, language and demonstrate a thorough investigation has been undertaken and lessons learned, if appropriate, in line with the NHS Complaints Procedure and adhering to statutory requirements. Chair and/or attend local resolution meetings with members of Trust staff and complainants. This may involve the taking of detailed meeting notes / recordings.