Warning
This job advert has expired and applications have closed.
Defence Digital High Grade Messaging Service Desk Analyst
| Posting date: | 17 January 2025 |
|---|---|
| Salary: | £26,235 per year |
| Additional salary information: | A pension contribution of 28.97% based on the listed salary |
| Hours: | Full time |
| Closing date: | 16 February 2025 |
| Location: | Admiralty Place, London SW1A 2BE |
| Remote working: | On-site only |
| Company: | Ministry of Defence |
| Job type: | Permanent |
| Job reference: | 385851 |
Summary
As a Service Desk Analyst, working at Commcen (Communications Centre) London, you’ll be part of the team responsible for undertaking 24/7 management of a Message Handling System (MHS). High Grade Messaging (HGM) sits within the Defence Digital OPERATE J3 area and provides 24/7/365 service delivery to a select customer base, within the UK and overseas.
You’ll be part of a 16 person, 24/7, shift-working team, supporting the delivery of High-Grade Messaging (HGM) across defence, carrying out tasks as directed and advising of delays/issues in relation to the reception, delivery of formal signal messages and maintaining controlled access to the Commcen.
High Grade Messaging is being replaced by Military Messaging, with service Transition work already underway. Previous experience in ITIL Service Transition practices would be beneficial but not essential.
We have fantastic learning and development programmes to gain externally recognised qualifications (such as ITIL and SFIA), as well as in-house training and mentor opportunities! We’ll support your learning within your designated field and beyond, providing upskill options and further training to support your continuous professional development.
Responsibilities
Processing formal signal messages for input into our IT Message Handling System, taking ownership of signals from originators via approved IT media, ensuring they conform to procedural rules and for the timely distribution of signal messages, precedence priority and above, including during silent hours.
Recording and determining the transmission path, forward for preparation and monitoring and vetting out-of-hours signal traffic and callout, where necessary.
Managing the signal process by recording and distributing messages, according to protective marking and ‘Descriptors’, in accordance with current security regulations, whilst maintaining the protected document register within the agreed timescales.
Monitoring and reporting message irregularities and equipment faults appropriately.
Preparing the special handling signals or material for onward delivery by means of suitably cleared IT message handling systems, initiating service action as required to ensure the correct and timely handling.
Managing the publication of instructions and guidance presented in Standing Orders, Security Orders, Operator Instructions, Local Orders and Communications Publications accordingly.
Ensuring the timely filling of all bid equipment at crypto key material changeovers and any corresponding accounting and destruction. Maintaining records of a controlled access to Commcen, in accordance with local instructions and requirements.
Supporting the Commcen Manager by taking on additional roles such as Deputy Unit Security Officer / IT Security Officer / Terminal Area Security Officer or Assistant Health and Safety and Building Controller, as required.
You’ll be part of a 16 person, 24/7, shift-working team, supporting the delivery of High-Grade Messaging (HGM) across defence, carrying out tasks as directed and advising of delays/issues in relation to the reception, delivery of formal signal messages and maintaining controlled access to the Commcen.
High Grade Messaging is being replaced by Military Messaging, with service Transition work already underway. Previous experience in ITIL Service Transition practices would be beneficial but not essential.
We have fantastic learning and development programmes to gain externally recognised qualifications (such as ITIL and SFIA), as well as in-house training and mentor opportunities! We’ll support your learning within your designated field and beyond, providing upskill options and further training to support your continuous professional development.
Responsibilities
Processing formal signal messages for input into our IT Message Handling System, taking ownership of signals from originators via approved IT media, ensuring they conform to procedural rules and for the timely distribution of signal messages, precedence priority and above, including during silent hours.
Recording and determining the transmission path, forward for preparation and monitoring and vetting out-of-hours signal traffic and callout, where necessary.
Managing the signal process by recording and distributing messages, according to protective marking and ‘Descriptors’, in accordance with current security regulations, whilst maintaining the protected document register within the agreed timescales.
Monitoring and reporting message irregularities and equipment faults appropriately.
Preparing the special handling signals or material for onward delivery by means of suitably cleared IT message handling systems, initiating service action as required to ensure the correct and timely handling.
Managing the publication of instructions and guidance presented in Standing Orders, Security Orders, Operator Instructions, Local Orders and Communications Publications accordingly.
Ensuring the timely filling of all bid equipment at crypto key material changeovers and any corresponding accounting and destruction. Maintaining records of a controlled access to Commcen, in accordance with local instructions and requirements.
Supporting the Commcen Manager by taking on additional roles such as Deputy Unit Security Officer / IT Security Officer / Terminal Area Security Officer or Assistant Health and Safety and Building Controller, as required.