Online CRM Manager
| Posting date: | 16 January 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Part time |
| Closing date: | 15 February 2025 |
| Location: | Milton Keynes, Buckinghamshire, MK19 6GA |
| Company: | Tesco |
| Job type: | Permanent |
| Job reference: | tesco/TP/12613887/925493 |
Summary
About the role
Looking to enhance your customer service skills? We are excited to welcome a motivated and proactive individual to our team as a CRM Manager at Tesco. Join us in this exceptional opportunity to contribute to our world-class organisation and drive improvements in our customer service operations.
At Tesco, we believe in the power of spending more time together, face to face, than apart. So, during your working week, you can expect to spend 60% of your time in one of our office locations or local sites and the rest remotely. We also recognise that life looks a little different for each of us. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. That’s why at Tesco, we always welcome a conversation about flexible working. So, talk to us throughout your application about how we can support.
You will be responsible for
- Manage and deliver online CRM programmes to acquire, retain and grow online customers to the defined Tesco Clubcard online CRM Strategy
- Execute and operate online CRM programmes successfully and effectively
- Optimise and track investment against performance across the Tesco Clubcard online CRM programme
- Build and deliver test and learn programmes to gain knowledge and insight to continuously improve our Tesco Clubcard online CRM strategy
- Measure the effectiveness of each programme and the impact to long term loyalty
- Work closely with key stakeholders to ensure the successful delivery of the Tesco Clubcard online CRM strategy and supporting the Marketplace proposition
- Forecasting and managing my budgets effectively, always being cost conscious
- Potential for line management responsibilities
You will need
- Experience in a CRM manager or related role
- To excel in understanding customers
- An ability to turn insight into an inspiring brief and deliver impactful multi-channel CRM campaigns
- Strong understanding of numbers and reporting to ensure robust measurement of campaigns and budget management
- Excellent attention to detail and assessment of creative
- To be ambitious and self-motivated, with a proven ability to manage projects, achieve targets and meet objectives.
- Strong communication and interpersonal skills, with the ability to build solid relationships with individuals both inside and outside of the organisation.
- Ability to thrive in a fast-paced, dynamic environment and successfully manage multiple priorities.
- Line management experience preferred
- Experience with CRM software and tools is highly desirable.
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What’s in it for you
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
- Annual bonus scheme of up to 10% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
About us
Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.
It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.
We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.
But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.
We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
For more information about us please visit www.tescoplc.com
Proud member of the Disability Confident employer scheme