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MaPs Tier 1 Support Analyst
| Posting date: | 15 January 2025 |
|---|---|
| Salary: | £31,224.00 to £36,176.00 per year |
| Additional salary information: | £31224.00 - £36176.00 a year |
| Hours: | Full time |
| Closing date: | 29 January 2025 |
| Location: | London, E14 5EA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | K9919-25-0016 |
Summary
Other main duties: The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by your line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the division and UKHSA. It should be noted that the work of the division is of a confidential nature and must not be communicated to other persons except where required for authorised purposes. Working within the MaPS 1st Line Team, you will be part of a team thats aim is to respond and resolve user issues and concerns at their first point of contact. With the support of your manager and the 2nd Line expert team, you will seek out further knowledge and advice on any requests where needed. This role offers the opportunity to take learn about Oracle Fusion Cloud, how it works and impact it has on the functionality of the organisation. The role will require you to resolve some complex operational challenges on the MaPS platform, as well as allow you to seek out areas for improvement and potential change. Our ideal candidate thrives in a challenging environment, is motivated by making an impact and delivering results, and is comfortable with at times, working under pressure as well as working to strict timelines. The role requires a self-starter with an eye for detail, who has the confidence to navigate, with support, a complex stakeholder and solution environment, to deliver transformative change. You will be assessed on the below 10 essential criteria, which have been selected from the Job Description Essential criteria Good understanding of Finance and HR processes. Experience of working within a busy service desk environment with oracle fusion cloud. Experience within a busy customer service desk environment. Experience of identifying risks and issues and reporting to appropriate management. Good team player with the ability to switch between working independently and working within a team as and when required. Proven Excellent communication skills. Proven experience in providing excellent customer service skills. Positive can-do attitude. Ability to multitask, managing and prioritizing a number of tasks simultaneously. Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales. Selection Process Details Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV Stage 1: Application & Sift Success profiles This vacancy is using success profiles and will assess your behaviours, experience, abilities, and strengths. You will be required to complete an application form. You will be assessed on the above listed 10 essential criteria above, and this will be in the form of a: Application form (Employer/ Activity history section on the application) 1000word Statement of Suitability. This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria. The Application form and Statement of Suitability will be marked separately. You must pass both to move forward to interview. Longlisting: In the event ofa large number ofapplications we willlonglistinto 3 piles of: Meets all essential criteria Meets some essential criteria Meets no essential criteria In order to be shortlisted you will have to meet the criteria for pile 1 and 2. If you do not meet any essential criteria you will not be shortlisted. Shortlisting: In the event of a large number of applications we will shortlist on: Experience within a busy customer service desk environment If you are successful at this stage, you will progress to interview and assessment Please do not exceed1000words. We will not consider any words over and above this number. Feedback will not be provided at this stage. Stage 2: Interview (success profiles) You will be invited to a (single) remote interview. Behaviours, experience, abilities, and strengths will be tested at interview. The Behaviours tested during the interview stage will be: Seeing the big picture Making effective decisions Working together Delivering at pace Interviews will be held week commencing TBC 2025. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Eligibility Criteria Open to all external applicants (anyone) from outside the Civil Service (including by definition internalapplicants). Location This role is being offered as hybrid working. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's London office. Our core HQ offices are modern and newly refurbished with excellent city centre transport link and benefit from benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC). Security Clearance Level Requirement Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard.