Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Carecall Controller Responder (bank) | Provide CIC
| Dyddiad hysbysebu: | 15 Ionawr 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £14.03 per hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Chwefror 2025 |
| Lleoliad: | Colchester, CO4 9YQ |
| Cwmni: | Provide CIC |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 6934220/828-Providebank625 |
Crynodeb
We are looking for bank workers to join as controller responders for the Carecall247 service. This post involves answering calls within a busy Control Centre and providing an emergency response to customers that require assistance and/or have experienced a fall. The post holder will be part of a team responding to Provide customers requiring a support visit.
This role is based across Essex - applicants must be able to drive and have access to a vehicle for work, and be available to cover all Carecall247 bases (Colchester, Chelmsford, Braintree).
• To provide a timely, effective response to emergency alerts/alarms from Carecall247 customers within their own homes in line with Provide Policies and Procedures including falls triage and customer lifting following a non-injurious fall, responding to technical issues and emergencies.
• To carry out basic Risk Assessments and Health and Safety checks.
• Develop skills in undertaking basic problem solving and repairs to a variety of telecare alarm systems.
• To undertake the assessment and triage of a client who has fallen in their home and, where this is a non-injurious fall, to safely use the slides sheets and Raizer lifting chair to lift the customer.
• Maintain accurate records of all responses attended and provide written logs for Control Centre.
Provide have developed a Workforce Solutions team that aims to support the whole organisation in relation to staffing. Some of you will be familiar with the term ‘bank’, Workforce Solutions works on the same basis but offers greater flexibility.
We are looking to recruit staff into a number of positions to work on an as and when required basis.
WE OFFER:
• Competitive rates of pay
• First choice of available shifts
• Flexible working hours
• Pension Scheme Available
• Discounts through Staff Benefits
• Supportive Induction
• Developmental opportunities
COVID-19 Vaccination
Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination. We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.
Main Duties
• To monitor and answer calls on the call handling platform in line with Telecare Services Association and local guidelines.
• To provide a timely, effective response to emergency alerts/alarms from Carecall247 customers within their own homes, workplaces or in Sheltered Schemes
• To complete onward referrals, in consultation with the customer to relevant health and social care services
• To provide a responder service
Please see attached job description for full details of the role responsibilities.
This advert closes on Wednesday 29 Jan 2025
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.