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CRM Database Officer
| Posting date: | 14 January 2025 |
|---|---|
| Salary: | £34,000 per year |
| Hours: | Full time |
| Closing date: | 11 February 2025 |
| Location: | Nationwide |
| Remote working: | On-site only |
| Company: | St John Ambulance |
| Job type: | Contract |
| Job reference: | 265584JCP |
Summary
CRM Database Officer
Hybrid
Full Time/Fixed term contract for 6 months
Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:
Competitive salary and pension scheme
33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
Hybrid, Flexible working
Cycle to work scheme Electric Vehicle Scheme
Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
About Us
This is a fantastic opportunity to join a dedicated team of over 1,416 employees and 31,000 volunteers, all working towards a common goal: saving lives through essential first aid services, training, and campaigning to put lifesaving skills at the heart of every community. As a charity with a long and illustrious history, we are proud of our past and excited about creating a healthier, safer, and more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.
This is an exciting time of transformation with an opportunity to lead and mature the charity’s data maturity by leading a new data strategy.
Job Summary
The CRM Database Officer at St John Ambulance’s Enterprise Network will support the CRM Acquisition Campaigns Team by managing data, including cross-referencing, cleaning, de-duping, and reformatting data for marketing and sales campaigns. The role involves manipulating and uploading data files to the system and maintaining them, contributing to successful acquisition campaigns and business growth. The postholder will administer ‘update my details’ communications to uphold ongoing data accuracy and collaborate with CRM and Sales teams to conduct data queries. Proactive in system assessment and compliance with Data Protection policies, they will update databases based on customer feedback and manage bulk updates. They also conduct database housekeeping procedures, maintain high data quality standards, and provide ad hoc support for marketing campaigns and CRM data segmentation, ensuring effective data management and adherence to responsibilities and qualifications.
About You
You will be educated to GCSE level or equivalent (Grade C / 4) including Maths & English, Experience of managing and maintaining data in large databases, Experience of data analysis reporting, Advanced skills of Microsoft® Office Excel, Ability to work with outstanding attention to detail, methodically and accurately
About the Role
Maintain and manage Marketing databases (D365) by exporting, cleansing, and reformatting data from various sources
Possess basic Microsoft SQL Server Commands and Dynamics 365
Ensure data quality by identifying duplicates, removing redundant data, and archiving obsolete information
Collaborate with the Senior CRM Manager, CRM team, and Sales colleagues to conduct data queries and output data for campaigns
Proactively assess system functionality and recommend enhancements
Generate data usage statistics and ad-hoc reports for marketing activities
Maintain up-to-date documentation of data management processes
Please see the job description for more detail (this can be viewed on our website or once you click apply)
Find out more about us, including our Ask Me campaign, at www.sja.org.uk
If you are a current St John Ambulance employee, please apply here: Click here
For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below
We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.
'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'.
Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.
Hybrid
Full Time/Fixed term contract for 6 months
Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:
Competitive salary and pension scheme
33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
Hybrid, Flexible working
Cycle to work scheme Electric Vehicle Scheme
Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
About Us
This is a fantastic opportunity to join a dedicated team of over 1,416 employees and 31,000 volunteers, all working towards a common goal: saving lives through essential first aid services, training, and campaigning to put lifesaving skills at the heart of every community. As a charity with a long and illustrious history, we are proud of our past and excited about creating a healthier, safer, and more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.
This is an exciting time of transformation with an opportunity to lead and mature the charity’s data maturity by leading a new data strategy.
Job Summary
The CRM Database Officer at St John Ambulance’s Enterprise Network will support the CRM Acquisition Campaigns Team by managing data, including cross-referencing, cleaning, de-duping, and reformatting data for marketing and sales campaigns. The role involves manipulating and uploading data files to the system and maintaining them, contributing to successful acquisition campaigns and business growth. The postholder will administer ‘update my details’ communications to uphold ongoing data accuracy and collaborate with CRM and Sales teams to conduct data queries. Proactive in system assessment and compliance with Data Protection policies, they will update databases based on customer feedback and manage bulk updates. They also conduct database housekeeping procedures, maintain high data quality standards, and provide ad hoc support for marketing campaigns and CRM data segmentation, ensuring effective data management and adherence to responsibilities and qualifications.
About You
You will be educated to GCSE level or equivalent (Grade C / 4) including Maths & English, Experience of managing and maintaining data in large databases, Experience of data analysis reporting, Advanced skills of Microsoft® Office Excel, Ability to work with outstanding attention to detail, methodically and accurately
About the Role
Maintain and manage Marketing databases (D365) by exporting, cleansing, and reformatting data from various sources
Possess basic Microsoft SQL Server Commands and Dynamics 365
Ensure data quality by identifying duplicates, removing redundant data, and archiving obsolete information
Collaborate with the Senior CRM Manager, CRM team, and Sales colleagues to conduct data queries and output data for campaigns
Proactively assess system functionality and recommend enhancements
Generate data usage statistics and ad-hoc reports for marketing activities
Maintain up-to-date documentation of data management processes
Please see the job description for more detail (this can be viewed on our website or once you click apply)
Find out more about us, including our Ask Me campaign, at www.sja.org.uk
If you are a current St John Ambulance employee, please apply here: Click here
For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below
We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.
'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'.
Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.