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Patient Navigator
| Posting date: | 14 January 2025 |
|---|---|
| Salary: | £11.50 per hour |
| Additional salary information: | £11.50 an hour |
| Hours: | Full time |
| Closing date: | 02 February 2025 |
| Location: | Leeds, LS1 8TL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | E0135-25-0002 |
Summary
Key Responsibilities Welcoming patients and visitors, managing check-ins, and providing appointment information. Answering phone calls and handling patient inquiries with empathy and professionalism. Scheduling and managing appointments using our system. Processing prescription requests from patients and pharmacies. Handling patient queries in person, over the phone, and via email. Managing incoming and outgoing correspondence, including emails and letters, with accuracy. Keeping the reception area tidy and ensuring smooth handovers for colleagues. Completing administrative tasks such as patient registrations and updates. What Youll Bring Excellent communication and interpersonal skills. Strong organizational and time-management abilities. Attention to detail and a high level of accuracy in handling patient information. Confidence in using IT systems and basic office software. Prior experience in a healthcare or administrative role is desirable but not essential. About The Light Surgeryhttps://onemedicalgroup.co.uk/surgeries/the-light-surgery/ The Light Surgery is a unique GP practice serving individuals who live or work in Leeds city centre. The majority of our patients are young professionals and families. Working at The Light Surgery is busy, challenging, and rewarding. Our team is friendly, forward-thinking, and supportive. The Light Surgery is located in The Light, a leisure and retail centre in the heart of Leeds. The complex features a cinema, gym, and numerous restaurants. The ground floor offers car parking, and The Light staff are eligible for discounted rates. System used: SystemOne Why join us? Our Benefits; NHS Pension with 20.6% Employer Contribution 25 days (5 weeks / 200 hours) annual leave plus Bank Holidays (pro-rata, if part-time) Extra days leave for work anniversary each year Enhanced Maternity;Maternity / Paternity Support;Adoption pay Family friendly employment policies Special and Significant Event Leave Participation in OMGs refer a friend scheme Continued personal and professional development 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured Eye care scheme free eye test plus a contribution towards glasses Cycle to work scheme Access to NHS Discounts Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.