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HR Consult Team Manager
| Posting date: | 14 January 2025 |
|---|---|
| Salary: | £59,490.00 to £66,239.00 per year |
| Additional salary information: | £59490.00 - £66239.00 a year |
| Hours: | Full time |
| Closing date: | 02 February 2025 |
| Location: | Surbiton, KT6 7QU |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9294-25-0025 |
Summary
1. Ensure that the customer experience is at the core of the delivery of the HR Consult services by; ensuring that processes are designed around the customer ensuring expectations are met through the resolution of queries within the SLA delivering a service that provides excellent and timely communication with the customer throughout 2. Responsible for ensuring the full range of line management duties for the HR Consult team are completed; including recruitment selection, appraisal and performance management, grievance and disciplinary management, and workload allocation. 3. Manage and contribute to the development needs of the team, including conducting PDPRs, ensuring mandatory training compliance, and identifying development requirements in line with succession planning. 4. Act as the point of escalation for serious customer complaints, responding to and investigating the issue/s raised promptly and, in a customer-focused manner. 5. Work with the Head of Workforce Information and E-rostering Systems, our IT team, and others to contribute to system development, improving the use of our systems, and enhancing functionality. 6. To work with the Deputy Director of HR to ensure that system enhancements for the query and case management system are captured, defined, and built into the release schedule. 7. To gain a working knowledge of all HR&OD plus Payroll systems and processes, to be able to identify improvements and developments to enhance the customer experience, and to move towards self-service. 8. To manage the HR Self Service and Knowledge databases ensuring all Workforce Knowledge and Portal content is accurate and continuously updated. 9. Support the development of HR Consult strategy, in particular by developing long-term strategic options to improve the service provided by HR Consult across the whole of SWLSTG using the data and identifying trends and patterns to lead to service improvement 10. Deliver a communications plan to ensure all SWLSTG employees have knowledge of the services provided by Ask HR and to continuously increase usage. 11. Make both short and long-term plans to improve HR Consult performance based on the evaluation of data collected.