Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Case Processer (Up to 11 Month Fixed Term Contract)
| Dyddiad hysbysebu: | 13 Ionawr 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £31,433 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Chwefror 2025 |
| Lleoliad: | Lutterworth, LE17 4HB |
| Cwmni: | BACP |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 29 |
Crynodeb
Job Advert
Principal accountabilities:
1. To provide clerical and administrative support for the work of the BACP Register to agreed standards and deadlines and in
particular with regard to complaints from initial panel stages to the hearing and post hearing stages.
2. To communicate both verbally and in writing with parties to a complaint keeping them regularly informed of the progress of the
case and dealing with queries as they arise; corresponding with parties to the complaint and those relevant to processing the
complaint explaining the format of the hearings and the process that will be followed; and communicating information about
the procedures as appropriate to parties, members and applicants and members of the public about the conduct function and
processes of the Register;
3. Managing and owning own portfolio of cases, responding to correspondence from complainants, BACP members and members of the
public seeking advice and escalating issues where appropriate.
4. Chasing information from a variety of sources and preparation of folios of papers for panels and external contractors.
5. Assist in the arrangement, facilitation, support, servicing and scheduling of panel meetings including hearings and
pre-hearing meetings, to ensure the smooth and efficient running of meetings and hearings.
6. To support the maintenance of up to date case filing systems to a high standard of accuracy and confidentiality ensuring the
lawful processing of information and recording of risk.
7. Use initiative to identify matters that have a potentially serious impact on the work of the Register and bring to the
attention of the appropriate person without delay.
8. To support the Hearings Manager, Scheduling Manager and Case Worker Manager with the day to day administrative operations in
order to give a professional representation of the Register to internal and external stakeholders and to ensure the smooth
running of the conduct processes.
9. To manage the Professional Conduct mailbox responding to queries from internal and external stakeholders in an efficient
and timely manner.
10. Any other duties required as part of this role.
11.
Knowledge & experience:
* Proven experience as a Case Worker or similar role.
* Experience of working within a fast paced and demanding role overseeing high volumes of caseloads.
* Knowledge of the Professional Conduct Procedures and Ethical Frameworks.
* Experience of dealing with vulnerable persons
* Excellent communication and listening skills both verbally and written, together with dealing with difficult callers
* Ability to implement and maintain effective relationships with people at all levels
* Excellent planning and organisational skills, demonstrating an ability to work on own initiative, to organise and prioritise
workload, whilst adhering to agreed deadlines.
* Experienced in the use of Word, Excel, Outlook, internet and databases, having excellent data entry skills and an ability to
check written material against criteria, demonstrating accuracy and attention to details.
* Ability to maintain confidentiality and to consistently exercise discretion and diplomacy.
* Ability to work independently without close supervision, as well as part of a team with a willingness to work with others to
achieve desired outcomes.
Principal accountabilities:
1. To provide clerical and administrative support for the work of the BACP Register to agreed standards and deadlines and in
particular with regard to complaints from initial panel stages to the hearing and post hearing stages.
2. To communicate both verbally and in writing with parties to a complaint keeping them regularly informed of the progress of the
case and dealing with queries as they arise; corresponding with parties to the complaint and those relevant to processing the
complaint explaining the format of the hearings and the process that will be followed; and communicating information about
the procedures as appropriate to parties, members and applicants and members of the public about the conduct function and
processes of the Register;
3. Managing and owning own portfolio of cases, responding to correspondence from complainants, BACP members and members of the
public seeking advice and escalating issues where appropriate.
4. Chasing information from a variety of sources and preparation of folios of papers for panels and external contractors.
5. Assist in the arrangement, facilitation, support, servicing and scheduling of panel meetings including hearings and
pre-hearing meetings, to ensure the smooth and efficient running of meetings and hearings.
6. To support the maintenance of up to date case filing systems to a high standard of accuracy and confidentiality ensuring the
lawful processing of information and recording of risk.
7. Use initiative to identify matters that have a potentially serious impact on the work of the Register and bring to the
attention of the appropriate person without delay.
8. To support the Hearings Manager, Scheduling Manager and Case Worker Manager with the day to day administrative operations in
order to give a professional representation of the Register to internal and external stakeholders and to ensure the smooth
running of the conduct processes.
9. To manage the Professional Conduct mailbox responding to queries from internal and external stakeholders in an efficient
and timely manner.
10. Any other duties required as part of this role.
11.
Knowledge & experience:
* Proven experience as a Case Worker or similar role.
* Experience of working within a fast paced and demanding role overseeing high volumes of caseloads.
* Knowledge of the Professional Conduct Procedures and Ethical Frameworks.
* Experience of dealing with vulnerable persons
* Excellent communication and listening skills both verbally and written, together with dealing with difficult callers
* Ability to implement and maintain effective relationships with people at all levels
* Excellent planning and organisational skills, demonstrating an ability to work on own initiative, to organise and prioritise
workload, whilst adhering to agreed deadlines.
* Experienced in the use of Word, Excel, Outlook, internet and databases, having excellent data entry skills and an ability to
check written material against criteria, demonstrating accuracy and attention to details.
* Ability to maintain confidentiality and to consistently exercise discretion and diplomacy.
* Ability to work independently without close supervision, as well as part of a team with a willingness to work with others to
achieve desired outcomes.