Warning
This job advert has expired and applications have closed.
DBS DIT Cognos Live Services Manager
| Posting date: | 13 January 2025 |
|---|---|
| Salary: | £44,590 per year, pro rata |
| Hours: | Full time |
| Closing date: | 27 January 2025 |
| Location: | BS34 8JH |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Ministry of Defence |
| Job type: | Permanent |
| Job reference: | 383341 |
Summary
Job summary
Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?
Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
Our Vision - To support UK defence customers with outstanding service every time.
Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.
We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
Come and join the DBS community today!
Job description
Management of the Cognos Analytics Reporting Solution, Management Accounting models - Planning Budgeting and Forecasting (PB&F), and Corporate Service Management Information (CSMI) systems
Job Responsibilities
As the DBS DIT Cognos Live Services Manager you will be responsible for support services to both system users and service delivery functions in the management of live service incidents for Cognos Analytics, Planning Budgeting & Forecasting (PB&F) and Corporate Services MI (CSMI).
System Administration
Enusring system availability within the timescales set out in the agreed Service Level Agreements (SLAs)
Completing working day activities to meet the Business Finance Timetable
Managing the investigation of system issues, communicating with Functions / key stakeholders when SLAs are breached, and escalating where necessary to DBS senior management team.
Incident management
Managing Incidents and Service Requests, ensuring all are resolved within the agreed Service Level Agreements (SLAs), escalating where necessary to the DBS senior management team
Utilising the DBS DIT Incident Management and Configuration Management Tools (Remedy & GITLAB)
Stakeholder management
Building and maintain working relationships with Function Leads / Key Stakeholders
Providing root cause analysis of system issues and live incidents, providing monthly performance statistics and explanations where SLAs have been breached.
Resourcing
Managing a team of live services incident administrators (HEO x2, EO x2), setting direction, and escalating issues to senior management
You will actively share knowledge and be seen as a go-to person in the field.
Person specification
Essential
To have or be willing to obtain: ITIL Foundation; Financial Skills Certificate
Strong understanding of IT services, service readiness and the required deliverables / outcomes
Proven leadership and managerial skills.
Strong oral and written communication.
Desirable
At least 3 years experience in delivering Finance and Commercial Management Information Systems using Cognos software
Excellent knowledge of MoD Financial and Commercial MI Processes.
Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?
Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
Our Vision - To support UK defence customers with outstanding service every time.
Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.
We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
Come and join the DBS community today!
Job description
Management of the Cognos Analytics Reporting Solution, Management Accounting models - Planning Budgeting and Forecasting (PB&F), and Corporate Service Management Information (CSMI) systems
Job Responsibilities
As the DBS DIT Cognos Live Services Manager you will be responsible for support services to both system users and service delivery functions in the management of live service incidents for Cognos Analytics, Planning Budgeting & Forecasting (PB&F) and Corporate Services MI (CSMI).
System Administration
Enusring system availability within the timescales set out in the agreed Service Level Agreements (SLAs)
Completing working day activities to meet the Business Finance Timetable
Managing the investigation of system issues, communicating with Functions / key stakeholders when SLAs are breached, and escalating where necessary to DBS senior management team.
Incident management
Managing Incidents and Service Requests, ensuring all are resolved within the agreed Service Level Agreements (SLAs), escalating where necessary to the DBS senior management team
Utilising the DBS DIT Incident Management and Configuration Management Tools (Remedy & GITLAB)
Stakeholder management
Building and maintain working relationships with Function Leads / Key Stakeholders
Providing root cause analysis of system issues and live incidents, providing monthly performance statistics and explanations where SLAs have been breached.
Resourcing
Managing a team of live services incident administrators (HEO x2, EO x2), setting direction, and escalating issues to senior management
You will actively share knowledge and be seen as a go-to person in the field.
Person specification
Essential
To have or be willing to obtain: ITIL Foundation; Financial Skills Certificate
Strong understanding of IT services, service readiness and the required deliverables / outcomes
Proven leadership and managerial skills.
Strong oral and written communication.
Desirable
At least 3 years experience in delivering Finance and Commercial Management Information Systems using Cognos software
Excellent knowledge of MoD Financial and Commercial MI Processes.