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Inbound Collections Agent (Hyrbid)
| Posting date: | 10 January 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 09 February 2025 |
| Location: | Denton, Greater Manchester, M34 3UL |
| Company: | The Recruitment Co |
| Job type: | Permanent |
| Job reference: | BBBH19069_1736501321 |
Summary
Job Title: Inbound Collections Agent (Hybrid)
Salary: 22'010 (OTE £30-50k+)
Hours: 37.5 hours a week between 8am and 6pm
Location: Denton (Manchester)
Do you have contact centre experience in a targeted environment?
What is the role?
- Resolving low value outstanding parking charges from individuals
- Predominantly dealing with inbound calls with first call resolution
- Managing difficult conversations in a sensitive and professional manner
- Entering accurate records of customer interactions
- Following processes and guidelines to deliver great service
- Achieving personal and team targets in a contact center environment
- Delivering or developing your skills with multi-channel communication
- Day to day handling of multi channel communication
Is this you?
- Looking for that opportunity with an industry leading business to build a career
- A drive and self motivation
- Excellent telephone manner with the ability to positively resolve situations
- Keen to excel in a great work environment
- Confident in your ability to achieve realistic targets and benefit financially
- Strong work ethic and happy to work on your own initiative