Warning Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.

Customer Service Advisor

Manylion swydd
Dyddiad hysbysebu:	09 Ionawr 2025
Cyflog:	£22,250.00 i £22,250.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	Flexible pension, bonus and more
Oriau:	Llawn Amser
Dyddiad cau:	08 Chwefror 2025
Lleoliad:	Skelmersdale, Lancashire, WN8 6NY
Cwmni:	The Co-operative Bank
Math o swydd:	Parhaol
Cyfeirnod swydd:	029062_1736433473

Crynodeb

Customer Service Advisors - Call Centre Location: Skelmersdale
Start salary: £22,250 + enhancements & benefits
Hours: Full time 35 hours per week Shift patterns are set on a 4 week rota, given in advance. Shift patterns are between Monday-Friday 8am-7pm and Saturday & Sunday 9am-5pm. Sample shift patterns are available upon request. Want to change the world? A career that makes a difference We're not a bank that follows the crowd. Instead, we like to stand out for all the right reasons. Our bank is built on co-operative values that stand strong today. We don't just help people with their money, but help people fight for justice and the causes they care about. Our unique customer-led Ethical Policy, has made us a natural leader in environmental and social issues today, and we're market leaders in ESG as rated by leading ESG ratings agency Sustainalytics*. What you'll be working on

You will be taking high volumes of inbound calls and identifying customers' banking needs, whilst guaranteeing the right outcome for our customers and the bank.
As you progress you will learn more skills that will develop your knowledge and capabilities, including identifying, preventing and stopping financial crime.
As the first point of contact for our customers, you'll be multi-tasking across different systems whilst providing high quality service.
You'll be problem solving and bringing a unique perspective to challenge and help shape our customer journey.
By educating customers on safer ways of banking, you'll be providing protection from scam and fraud attacks, helping keep their money safe.

We're looking for colleagues who have * Strong experience in a customer facing role, including telephony, retail or hospitality * Evidence of IT skills and a demonstrable ability to learn and use new systems * Ability to follow and understand regulatory policies and processes * Experience in dealing with challenging or vulnerable customers * A background of working in a fast paced environment and achieving targets or deadlines * High attention to detail * Robust listening and problem solving skills * Clear and concise two way communication skills - both written and verbal * A passion to deliver an exceptional customer centric approach Benefits

27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
Upskill opportunities with associated pay increases
2 paid volunteering days per year
Performance based annual bonus scheme
Free Onsite parking
For our full list of benefits please visit our careers page

Our recruitment process

Initial call with recruiter
HireVue video assessment
Final stage competency based interview

We can only consider candidates with the right to work in the UK at this time. If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks. Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 8.5 as of 9 October 2023.

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