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Telecare Officer
| Posting date: | 09 January 2025 |
|---|---|
| Salary: | £16.82 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 07 February 2025 |
| Location: | Woolwich, Greenwich, SE186HQ |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Greenwich RQ1446533 |
Summary
What's involved with this role:
Temporary Telecare Officer/ Community Responder
Job Ref: Greenwich RQ1446533
The successful candidate will be required to work 12-hour shift patterns (4 on 4 off) including nights, weekends, and bank holidays to support the service when needed.
Please do not apply for this role unless your CV meets the following general requirements, listed below:
You must be UK based and have the right to work in the UK.
For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
This is a temporary role, initially 6 months. Please do not apply if you are seeking a permanent position.
Enhanced DBS disclosure required for this role.
Full UK driving licence.
Key Requirements:
Experience of working shifts and an appreciation of the need to work flexible hours and in a variety of locations to meet/manage customer demand, service requirements and workload.
Experience of a Telecare or call handling role or experience of working closely with older or vulnerable people who could be stressed/ distressed .
Ability to respond effectively and be first person on scene in emergency situations. To render first aid appropriately to distressed or injured customers and their families acting quickly, decisively and calmly to address emerging situations.
Excellent customer service, interpersonal skills and communication skills.
To be physically fit and able to lift and carry equipment.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Adobe Pro).
The purpose of the role is to answer and monitor calls from a variety of sources, assessing their nature and taking action in accordance with guidelines and procedures. Providing advice and assistance, always alerting the emergency services where appropriate and ensuring the well-being and personal security of people linked to the service.
Key Responsibilities:
Support the delivery of the councils Emergency Out-of-hours Service, Customer Service and the out of Hours service for the London Borough of Lewisham. Providing access to a range of council services that reflect and meet the needs of our diverse local community and internal customers.
Attend homes and be the first person on scene providing assistance, including the provision of first aid on an emergency basis, ensuring that the emergency services are called when necessary. To ensure that people’s homes are left secure following visits.
Work shift patterns, including overnight weekends and bank holidays, as per the rota, to have a flexible approach in order to cover additional shifts if required.
Demonstrate and install equipment in people’s homes, collecting information and completing all necessary paperwork.
Ensure that all referrals for the service are processed within set time limits, actioned and followed through appropriately.
Use, test, maintain and ensure all equipment used by the telecare service is in good working order in line with the manufacturer's specifications. Raising and escalating any remedial actions required appropriately.
Ensuring all technology used by telecare is serviceable and fit for purpose, completing stock control and other records as required.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion.
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Job Ref: Greenwich RQ1446533
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.