Lettings Adviser
| Posting date: | 02 January 2025 |
|---|---|
| Salary: | £28,076 to £31,195 per year |
| Hours: | Full time |
| Closing date: | 23 January 2025 |
| Location: | Weston-super-Mare, South West, BS24 7JP |
| Company: | LiveWest Homes Ltd |
| Job type: | Permanent |
| Job reference: | 55349284 |
Summary
About The Role
Are you passionate about social housing and helping people find their perfect home? If so, we want to hear from you.
By joining our dynamic Lettings team at LiveWest as a Lettings Adviser, you'll play a vital role in delivering a best in class, tenure-blind lettings service. From advertising properties and shortlisting applicants to arranging viewings with our Housing Officers and sign ups, you'll ensure our homes are filled efficiently while providing outstanding customer service. Collaborating with local authorities and partners, your work will help us minimise empty home periods, and rent loss, whilst making a meaningful impact in our communities.
Key Responsibilities:
- Coordinating the end-to-end empty homes and allocations process, working closely with the Housing Officers to ensure timely sign-ups and minimising rent loss.
- Collaborating with external partners and local authorities to market and allocate homes accurately.
- Providing re-housing advice and assistance to existing or shortlisted prospective customers.
- Build rapport, promote our brand and display our values to applicants, while undertaking a comprehensive pre-tenancy interview and verification process.
- Coordinating with internal teams to ensure empty home repairs and new developments meet our quality standards.
- Preparing legal documents and ensuring compliance with regulatory and contractual obligations.
Why Join Us?
At LiveWest, we are more than just a housing provider - we're a community dedicated to creating a better future. With a supportive hybrid working style, opportunities for growth and a commitment to work-life balance, we're here to help you thrive. Join us and enjoy:
- A collaborative, customer-focused culture.
- The opportunity to make a tangible difference in peoples' lives.
- Access to professional development and training.
- Being part of an innovative organisation that values your ideas.
This role is being offered on a full time, permanent basis and you can be based in either our Weston-super-Mare or Tolvaddon office. A hybrid working style is available - with 2 - 3 days in the office, dependent on business need.
About The Candidate
To be successful in your application, you will have the skills and experience required for a level one role (please see our candidate information pack) and the following, role specific experience:
- Experience in lettings or allocations, particularly in social housing. (D)
- Strong knowledge of social housing policies, Landlord and Tenant law, choice-based letting schemes and S106 Planning law.
- Excellent customer service skills with the ability to maximise customer satisfaction and minimise customer complaints.
- Experience of working with a diverse customer group.
- A positive, friendly mindset and resilience under pressure.
- Outstanding organisational skills.
- CIH relevant level qualification, or equivalent experience through work or study (D).
If you're passionate about making a difference and enjoy working in a fast-paced environment, this is the role for you.
About The Company
Our Reward and Benefits:
- Defined Contribution pension scheme – employer contribution of 6% - 9%.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.
About Us:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.
Please note, we are unable to provide visa sponsorship for this role; therefore, applicants must have the right to work in the UK.
Are you passionate about social housing and helping people find their perfect home? If so, we want to hear from you.
By joining our dynamic Lettings team at LiveWest as a Lettings Adviser, you'll play a vital role in delivering a best in class, tenure-blind lettings service. From advertising properties and shortlisting applicants to arranging viewings with our Housing Officers and sign ups, you'll ensure our homes are filled efficiently while providing outstanding customer service. Collaborating with local authorities and partners, your work will help us minimise empty home periods, and rent loss, whilst making a meaningful impact in our communities.
Key Responsibilities:
- Coordinating the end-to-end empty homes and allocations process, working closely with the Housing Officers to ensure timely sign-ups and minimising rent loss.
- Collaborating with external partners and local authorities to market and allocate homes accurately.
- Providing re-housing advice and assistance to existing or shortlisted prospective customers.
- Build rapport, promote our brand and display our values to applicants, while undertaking a comprehensive pre-tenancy interview and verification process.
- Coordinating with internal teams to ensure empty home repairs and new developments meet our quality standards.
- Preparing legal documents and ensuring compliance with regulatory and contractual obligations.
Why Join Us?
At LiveWest, we are more than just a housing provider - we're a community dedicated to creating a better future. With a supportive hybrid working style, opportunities for growth and a commitment to work-life balance, we're here to help you thrive. Join us and enjoy:
- A collaborative, customer-focused culture.
- The opportunity to make a tangible difference in peoples' lives.
- Access to professional development and training.
- Being part of an innovative organisation that values your ideas.
This role is being offered on a full time, permanent basis and you can be based in either our Weston-super-Mare or Tolvaddon office. A hybrid working style is available - with 2 - 3 days in the office, dependent on business need.
About The Candidate
To be successful in your application, you will have the skills and experience required for a level one role (please see our candidate information pack) and the following, role specific experience:
- Experience in lettings or allocations, particularly in social housing. (D)
- Strong knowledge of social housing policies, Landlord and Tenant law, choice-based letting schemes and S106 Planning law.
- Excellent customer service skills with the ability to maximise customer satisfaction and minimise customer complaints.
- Experience of working with a diverse customer group.
- A positive, friendly mindset and resilience under pressure.
- Outstanding organisational skills.
- CIH relevant level qualification, or equivalent experience through work or study (D).
If you're passionate about making a difference and enjoy working in a fast-paced environment, this is the role for you.
About The Company
Our Reward and Benefits:
- Defined Contribution pension scheme – employer contribution of 6% - 9%.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.
About Us:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.
Please note, we are unable to provide visa sponsorship for this role; therefore, applicants must have the right to work in the UK.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.