Problem Management Lead
| Dyddiad hysbysebu: | 23 Rhagfyr 2024 |
|---|---|
| Cyflog: | £34,233 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Ionawr 2025 |
| Lleoliad: | Bristol |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 383625/1 |
Crynodeb
Do you have extensive experience of problem management processes, systems or tools?
Can you lead and inspire teams in high-pressure scenarios?
If so, we’d love to hear from you!
Reporting to the Service Assurance Manager, providing effective, efficient and customer centric problem management, including the maintenance of policies, processes, procedures, and standards in support of User Services and DVSA objectives and strategy.
The purpose of the Problem Management Lead role is to continuously drive forward and minimize the adverse impact of incidents and problems on the business caused by errors within the IT Infrastructure.
The Problem Management Lead will assist with enhancing the reputation of IT by helping with reducing the volume of incidents being raised from reoccurring issues. (both proactive and reactive) across the technology estate, coordinating the necessary activities to ensure problem resolution in a timely manner, minimising the adverse impact on business operations and implementing problem remedies to prevent future incidents.
The Problem Management Lead ensures a coordinated cross-team effort, managing escalations, and communications across all parties. The role is also responsible for conducting reviews following the resolution of major incidents or problems to contribute to the delivery and operation of high-quality services through which business objectives and goals are met.
A key aspect of the role to your success will be the ability to build and maintain effective relationships with a variety of suppliers, both internal and external.
Responsibilities include but are not limited to:
- Responsible for ensuring that the Problem Management activities across a portfolio of services within DVSA delivered services are maintained and followed.
- Responsible for ensuring that all MIR (Major Incident Reviews) are held and discussed to ascertain what went well, what could have been done better and highlight any outstanding actions.
- Responsible for co-ordination of multiple system teams, assisting with diagnosing and resolving problems.
- Direct line management responsibility.
- Identify and address team or individual capability requirements and gaps to deliver current and future work.
Please see the Candidate Pack attached to this job advert for more information about the role and responsibilities.
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