Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Retail Operations Manager
| Dyddiad hysbysebu: | 16 Rhagfyr 2024 |
|---|---|
| Cyflog: | £29,000 i £32,000 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | pension: 5% employer contribution |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Ionawr 2025 |
| Lleoliad: | BN41 2PA |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Sussex Emmaus |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Working in conjunction with the Business Manager and other Managers you will have passion and leadership skills to motivate a team of Companions and volunteers. Working alongside and instructing Emmaus Companions and volunteers sourcing, researching, pricing and merchandising stock and ensuring the optimum selling price for each donation. It's hard work but no two days are the same, and you'll find it really rewarding helping others to thrive.
Sussex Emmaus is a charity dedicated to making a difference in the lives of those who have previously experienced homelessness. We provide accommodation for up to 58 people (known as companions), helping them out of homelessness and providing them with a place to feel safe and secure whilst supporting them to develop and thrive.
We have a fantastic opportunity for a passionate and dynamic Retail Operations Manager to motivate our team of companions and volunteers. Reporting to the Business Manager you will be a key member of the management team.
So, if you can communicate confidently at all levels, with a desire to support the development of people with a variety of needs, and have a positive, motivational attitude, we would love to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do.
Job Dimensions
Line manager to the Van Team
·To lead, supervise and work alongside Companions who are allocated to the retail team for the Superstore building and warehouse during the business operating hours
·To lead, supervise and work alongside volunteers who are allocated to the retail team during business operating hours
Accountabilities
- People
- Retail Operation
- Stock Management
- Safety, Health & Environment
- Recycling/Reuse and Waste Management
- Other Duties & Special Requirements
For more details on accountabilities and how to apply, please download the job pack from our website. Applications may close before the deadline, so please apply early to avoid disappointment.
Person Specification
Essential Skills
- Ability to inspire and motivate people to achieve their full potential
- Ability to recommend and implement ideas to increase income and upskill Companions
- Competent IT user including Microsoft Office Packages, internet and email
- Effective verbal and written communication
- Effective listening
- Ability to remain calm under extreme pressure
- A positive customer services attitude
- Able to supervise Companions and volunteers
- Able to work as a team member and team leader; Participative management style; ability to enable and
empower rather than direct; Leadership skills of a high order
- Ability to relate to and work with a variety people
- Ability to prioritise workload, balancing competing demands
- Effective administration, organization and time management
- Ability to delegate
- Competent use of social media including Facebook, Instagram, TikTok, Pinterest
- Strong analytical and problem solving skills
- Excellent written and verbal communication
- Conflict resolution
Desirable Skills
· Experience with working with adults with complex needs
· Public speaking or engagements
· Mediation
· Facilitation
· Basic accounting
Essential Experience
· Retail experience
· Experience in Managing a team of 20 or more
· Ability to manage conflict within the work place
· Team building, coaching, supervision
· Customer service
· Line management
· Cash/till system management
· Experience of complying with Health & Safety regulations
Desirable Experience
· Charity retail
· Retail and trading law
· Recycling or second-hand retail
· Stock management
· Working with vulnerable people or people with challenging behaviour
· Working with volunteers
· Volunteering
· Health and Safety: fire safety, manual handling, first aid, security
· Homelessness issues
Other
- Self-motivated and able to work on own initiative
- Flexible and adaptable attitude to work
- Willingness to undertake further training and/or learn new skills where appropriate
- Awareness and understanding of Equal Opportunities
- Respect of confidentiality issues
- Able to welcome people into the Community with no prejudice
- A belief in the potential of each individual and an understanding of the Community in helping an individual achieve their potential
- Empathetic and understanding of a wide range of needs and experiences
- Effective team player, with the ability to lead, work and delegate
- Ability to engage others’ support
- Commitment to environmental sustainability and social development
- Demonstration of a belief in and, the ability to, adopt and work within the Emmaus principles
- A belief in the potential of each individual and an understanding of the importance of community in helping an individual to achieve their potential
- Effective team player, with the ability to lead, work and delegate
- Ability to engage others' support
- Enthusiastic
- Commitment to environmental sustainability and social development
- Able to welcome people with no prejudice
Sussex Emmaus offers:
- Salary ranging from 29K to 32K depending on experience days over Tuesday to Saturday 8.45- 5pm
- Annual Leave – 25 days per annum, plus 8 bank holidays
- Pension – 5% employer contribution
- Training & Development – Individually tailored induction, training and development
- Employee Assistance – A 24/7 employee assistance scheme is available
- 6 months probationary period
Sussex Emmaus is a charity dedicated to making a difference in the lives of those who have previously experienced homelessness. We provide accommodation for up to 58 people (known as companions), helping them out of homelessness and providing them with a place to feel safe and secure whilst supporting them to develop and thrive.
We have a fantastic opportunity for a passionate and dynamic Retail Operations Manager to motivate our team of companions and volunteers. Reporting to the Business Manager you will be a key member of the management team.
So, if you can communicate confidently at all levels, with a desire to support the development of people with a variety of needs, and have a positive, motivational attitude, we would love to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do.
Job Dimensions
Line manager to the Van Team
·To lead, supervise and work alongside Companions who are allocated to the retail team for the Superstore building and warehouse during the business operating hours
·To lead, supervise and work alongside volunteers who are allocated to the retail team during business operating hours
Accountabilities
- People
- Retail Operation
- Stock Management
- Safety, Health & Environment
- Recycling/Reuse and Waste Management
- Other Duties & Special Requirements
For more details on accountabilities and how to apply, please download the job pack from our website. Applications may close before the deadline, so please apply early to avoid disappointment.
Person Specification
Essential Skills
- Ability to inspire and motivate people to achieve their full potential
- Ability to recommend and implement ideas to increase income and upskill Companions
- Competent IT user including Microsoft Office Packages, internet and email
- Effective verbal and written communication
- Effective listening
- Ability to remain calm under extreme pressure
- A positive customer services attitude
- Able to supervise Companions and volunteers
- Able to work as a team member and team leader; Participative management style; ability to enable and
empower rather than direct; Leadership skills of a high order
- Ability to relate to and work with a variety people
- Ability to prioritise workload, balancing competing demands
- Effective administration, organization and time management
- Ability to delegate
- Competent use of social media including Facebook, Instagram, TikTok, Pinterest
- Strong analytical and problem solving skills
- Excellent written and verbal communication
- Conflict resolution
Desirable Skills
· Experience with working with adults with complex needs
· Public speaking or engagements
· Mediation
· Facilitation
· Basic accounting
Essential Experience
· Retail experience
· Experience in Managing a team of 20 or more
· Ability to manage conflict within the work place
· Team building, coaching, supervision
· Customer service
· Line management
· Cash/till system management
· Experience of complying with Health & Safety regulations
Desirable Experience
· Charity retail
· Retail and trading law
· Recycling or second-hand retail
· Stock management
· Working with vulnerable people or people with challenging behaviour
· Working with volunteers
· Volunteering
· Health and Safety: fire safety, manual handling, first aid, security
· Homelessness issues
Other
- Self-motivated and able to work on own initiative
- Flexible and adaptable attitude to work
- Willingness to undertake further training and/or learn new skills where appropriate
- Awareness and understanding of Equal Opportunities
- Respect of confidentiality issues
- Able to welcome people into the Community with no prejudice
- A belief in the potential of each individual and an understanding of the Community in helping an individual achieve their potential
- Empathetic and understanding of a wide range of needs and experiences
- Effective team player, with the ability to lead, work and delegate
- Ability to engage others’ support
- Commitment to environmental sustainability and social development
- Demonstration of a belief in and, the ability to, adopt and work within the Emmaus principles
- A belief in the potential of each individual and an understanding of the importance of community in helping an individual to achieve their potential
- Effective team player, with the ability to lead, work and delegate
- Ability to engage others' support
- Enthusiastic
- Commitment to environmental sustainability and social development
- Able to welcome people with no prejudice
Sussex Emmaus offers:
- Salary ranging from 29K to 32K depending on experience days over Tuesday to Saturday 8.45- 5pm
- Annual Leave – 25 days per annum, plus 8 bank holidays
- Pension – 5% employer contribution
- Training & Development – Individually tailored induction, training and development
- Employee Assistance – A 24/7 employee assistance scheme is available
- 6 months probationary period