Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Customer Service Advisor
| Dyddiad hysbysebu: | 13 Rhagfyr 2024 |
|---|---|
| Cyflog: | £27,000 i £29,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Ionawr 2025 |
| Lleoliad: | Rearsby, Midlands, LE7 4FY |
| Cwmni: | IPS Group Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 55234330 |
Crynodeb
Are you passionate about delivering excellent customer service? Join a fast-paced, growing team that specializes in supporting freelancers, contractors, and self-employed professionals with insurance and consultancy services.
What You’ll Do:
- Assist new and existing customers via phone, email, and online chat.
- Process applications for insurance and consultancy services, including renewals.
- Provide product information and support administrative changes, such as cancellations or updates.
- Work with underwriters to facilitate new insurance proposals.
- Uphold compliance standards while maintaining a high level of product knowledge.
- Proactively up-sell and cross-sell additional products (no cold calling).
Your Objectives:
- Effectively communicate policy details to ensure customers fully understand their purchases.
- Achieve targeted renewal retention rates by collaborating with the Sales Team.
- Consistently meet quality assurance benchmarks and performance KPIs, including upselling targets.
What You’ll Bring:
- Exceptional customer service experience, ideally involving CRM or equivalent systems.
- Strong communication skills, particularly over the phone.
- Active listening and problem-solving skills to support customer needs.
- Motivation to achieve positive results and thrive in a team-oriented, fast-paced environment.
- Basic knowledge of Microsoft Office.
Desirable Skills:
- Familiarity with insurance, the contractor market, or IR35 legislation.
- Previous office-based work experience.
Why Join Us?
- Work in a stunning rural office location with countryside views and onsite parking.
- Enjoy hybrid working options: 2 day from home 3 days in the office (After probationary period)
- Participate in training to grow your expertise, plus opportunities for volunteering and local environmental projects.
- Be part of a sociable, supportive team that celebrates achievements and fosters development.
If you’re ready to make a difference in a dynamic and rewarding environment, we’d love to hear from you!
What You’ll Do:
- Assist new and existing customers via phone, email, and online chat.
- Process applications for insurance and consultancy services, including renewals.
- Provide product information and support administrative changes, such as cancellations or updates.
- Work with underwriters to facilitate new insurance proposals.
- Uphold compliance standards while maintaining a high level of product knowledge.
- Proactively up-sell and cross-sell additional products (no cold calling).
Your Objectives:
- Effectively communicate policy details to ensure customers fully understand their purchases.
- Achieve targeted renewal retention rates by collaborating with the Sales Team.
- Consistently meet quality assurance benchmarks and performance KPIs, including upselling targets.
What You’ll Bring:
- Exceptional customer service experience, ideally involving CRM or equivalent systems.
- Strong communication skills, particularly over the phone.
- Active listening and problem-solving skills to support customer needs.
- Motivation to achieve positive results and thrive in a team-oriented, fast-paced environment.
- Basic knowledge of Microsoft Office.
Desirable Skills:
- Familiarity with insurance, the contractor market, or IR35 legislation.
- Previous office-based work experience.
Why Join Us?
- Work in a stunning rural office location with countryside views and onsite parking.
- Enjoy hybrid working options: 2 day from home 3 days in the office (After probationary period)
- Participate in training to grow your expertise, plus opportunities for volunteering and local environmental projects.
- Be part of a sociable, supportive team that celebrates achievements and fosters development.
If you’re ready to make a difference in a dynamic and rewarding environment, we’d love to hear from you!
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.