Warning Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.

Receptionist

Dyddiad hysbysebu:	13 Rhagfyr 2024
Oriau:	Llawn Amser
Dyddiad cau:	12 Ionawr 2025
Lleoliad:	RG14 2FN
Cwmni:	Mitie
Math o swydd:	Parhaol
Cyfeirnod swydd:	67145

Crynodeb

Working Hours is Monday to Friday 9am - 6pm

Job objectives and responsibilities



General:

· Represent MITIE in a proficient, professional and personal manner at all times.

· Maintain the highest standard of personal hygiene, appearance and dress at all times.

· Ensure that the correct uniform is worn, pressed and cleaned regularly and that the uniform policy is adhered to at all times.

· Pass on any relevant information or complaints to the Front of House Manager

· Attend all training which is relevant to your role.

· Assist on training of new starters.

· Attend all meetings which are relevant and pertinent to your position.

· Assist all guests and MITIE clients with any reasonable requests.

· Report any faults or health and safety concerns to the relevant person or department. First point of contact would be the Customer Experience Manager or Account Manager.

· Comply with MITIE standards for absences/ sickness.



Main duties



Reception:

· Responsible for welcoming all Vodafone employees, contractors and visitors who come to the reception at Vodafone HQ Newbury.

· Register all visitors using the Proxyclick management system and issue access passes.

· Ensure all visitors to Vodafone feel welcome and where necessary introduce guests to amenities.

· Create the best ‘first impression' to all individuals visiting the location. Ensuring visitors waiting for their hosts are looked after and their personal requirements are met.

· Work well under pressure whilst still offering excellent customer service.

· Build a professional rapport with visitors through positive communication with them.

· Ensure all hosts are informed of guest arrival initially via the VGreet system (automatic email) and by a direct telephone call to the host where possible. Keep visitors up to date with progress.

· Be aware of future V-Learn trainings and meetings via email sent by V-Learn Coordinator on Fridays and through updates during week.

· Meeting Room bookings are self-service, only assistant as guidance not to book.

· Ensure the Reception workstations, customer meeting rooms and general seating areas are kept clean, tidy, maintaining a high standard of presentation at all times. With regular checking of meeting rooms and general seating area to take place throughout the day.

· Ensure all maintenance issues are reported as appropriate.

· Assist those who require help with the booking of taxis, or require general information on the area/ transportation times (bus, train, etc.)

· To ensure prompt, timely attendance as per the rota provided.

· To ensure that the uniform policy is complied with.

· To answer the telephone within a timely manner using the correct greeting.

· Responsible for welcoming all Vodafone employees, contractors and visitors who come to the reception at Vodafone, HQ Newbury.

· To register all visitors using the Proxyclick management system and issue access passes.

· To ensure all visitors to Vodafone feel welcome and where necessary introduce guests to amenities.

· Create the best ‘first impression' to all individuals visiting the location. Ensuring visitors waiting for their hosts are looked after and their personal requirements are met.

· Work well under pressure whilst still offering excellent customer service.

· Build a professional rapport with visitors through positive communication with them.

· Ensure all hosts are informed of guest arrival initially via the VGreet system (automatic email) and by a direct telephone call to the host where possible. Keep visitors up to date with progress.

· Be aware of meetings taking place in the building so customers can be advised accordingly.

· Be aware of future Events at the Pavilion & Baird House via email sent by Noelle on Fridays.

· Be aware of future V-Learn trainings and meetings via email sent by V-Learn Coordinator.

· Meeting Room bookings are self-service, only assistant as guidance not to book.

· Ensure all maintenance issues are reported as appropriate.

· Assist those who require help with the booking of taxis, or require general information on the area/ transportation times (bus, train, etc.)

· Guarantee prompt, timely attendance as per the rota provided.

· Ensure there is an accurate handover at the beginning and end of each shift.

· Switchboard cover (training to be provided, this will be to assist with lunch/annual leave cover for the switchboard team).





Security

· To remain constantly aware of security and report or act upon any suspicious event or person.

· To regularly liaise with the Building security/ onsite managers to ensure we are aware of an issues/risks that may affect the office.



Health and Safety

· To maintain awareness of all Health and Safety requirements, as outlined in the Health and Safety at work Act 1974.

· To ensure awareness of the site's fire procedures

· To understand and follow the site fire and bomb evacuation process

· To remain constantly vigilant and aware of security, reporting any suspicious event or person

· To report any Health and Safety issues/ concerns to your Health and Safety Rep.





Person Specification



· Previous experience in reception.

· Friendly and Communicative.

· Excellent people skills: team player with an enthusiastic and conscientious attitude.

· Fire warden and first aider is desirable but not essential.

· Proven experience and understanding of an exceptional Customer Service delivery.

· Be innovative, identifying improvements and smarter ways of working.

· Computer literate (Word, Excel, Outlook).

· Confident communication skills both written and verbal.

· Proactive, flexible and can-do attitude.