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North Family Hub - Family Advisor
| Posting date: | 12 December 2024 |
|---|---|
| Salary: | £24,790 to £25,183 per year |
| Hours: | Full time |
| Closing date: | 05 January 2025 |
| Location: | Congleton, Cheshire |
| Remote working: | On-site only |
| Company: | Cheshire East |
| Job type: | Permanent |
| Job reference: | 2834 |
Summary
The Family Advisor's work within the Family hubs to support children and young people from conception until they reach the age of 19 (or up to 25 for young people with special educational needs and disabilities). The hubs bring council, health and community services together so that families can access the right support at the right time.
Family hubs will provide a universal ‘front door’ to families, offering a ‘one-stop shop’ of family help services across their social care, education, mental health and physical health needs, with a comprehensive offer for parents and babies at its core.
Our family hubs will provide a mix of physical and virtual spaces, as well as outreach, where families can easily access non-judgmental support for the challenges they may be facing.
The Family Advisor role is pivotal in supporting the Family Hub teams delivery.
The post holder will receive enquiries from members of the public, professionals (via face to face, electronic and telephone channels) and provide appropriate, consistent advice, signposting and guidance.
A Family Advisor will undertake administrative tasks i.e., booking appointments, data collection and entry and ordering resources. A number of ICT platforms are used on a daily basis to enter data and record transactions within our policies and procedures.
You will need to be qualified at NVQ level 2 or above and have relevant experience in dealing with members of the public who may at times be distressed or anxious and experiencing family difficulties. You will also have regular contact with a range of education, health and social care professionals and so will need the ability to adapt your responses accordingly.
We have 1 exciting permanent full time (37 hours) Family Advisor position available in the North locality of Cheshire East which covers Congleton, Macclesfield, Wilmslow, Knutsford, Poynton and Disley.
The successful applicants are expected to be flexible, a team player and able to travel throughout their Locality.
For more information contact Natalie McDonald on 01625 374180.
Family hubs will provide a universal ‘front door’ to families, offering a ‘one-stop shop’ of family help services across their social care, education, mental health and physical health needs, with a comprehensive offer for parents and babies at its core.
Our family hubs will provide a mix of physical and virtual spaces, as well as outreach, where families can easily access non-judgmental support for the challenges they may be facing.
The Family Advisor role is pivotal in supporting the Family Hub teams delivery.
The post holder will receive enquiries from members of the public, professionals (via face to face, electronic and telephone channels) and provide appropriate, consistent advice, signposting and guidance.
A Family Advisor will undertake administrative tasks i.e., booking appointments, data collection and entry and ordering resources. A number of ICT platforms are used on a daily basis to enter data and record transactions within our policies and procedures.
You will need to be qualified at NVQ level 2 or above and have relevant experience in dealing with members of the public who may at times be distressed or anxious and experiencing family difficulties. You will also have regular contact with a range of education, health and social care professionals and so will need the ability to adapt your responses accordingly.
We have 1 exciting permanent full time (37 hours) Family Advisor position available in the North locality of Cheshire East which covers Congleton, Macclesfield, Wilmslow, Knutsford, Poynton and Disley.
The successful applicants are expected to be flexible, a team player and able to travel throughout their Locality.
For more information contact Natalie McDonald on 01625 374180.