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1196 - Operations Manager
| Dyddiad hysbysebu: | 12 Rhagfyr 2024 |
|---|---|
| Cyflog: | £41,463 i £52,040 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | The national salary range is £41,463 - £45,276, London salary range is £47,657 - £52,040. Your salary will be dependent on your base location |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Ionawr 2025 |
| Lleoliad: | South East England, UK |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Ministry of Justice |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1196 |
Crynodeb
HM Courts and Tribunals Service
Directorate: South East Region
Job Title: Operations Manager (regular travel across Cluster / Region required at business needs)
Pay Span or equivalent: SEO (Band B)
Background:
The Tribunals Service and HM Court Service were integrated into a single Agency, HM Courts and Tribunals Service on 1st April 2011. Bringing these two organisations together has removed duplication in management functions and increased the efficiency of the administration, which has enabled HMCTS to reduce what it spends away from the front line substantially.
HMCTS is a continually changing organisation. Strong leadership is a critical element in this being successful. As a leader within HMCTS the jobholder must provide clear direction and focus, visibly championing the changes which deliver greater efficiencies. HMCTS Directors expect all managers to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.
As an Operations Manager within HMCTS the jobholder must provide clear direction and focus, visibly championing the changes which deliver greater efficiencies. This is to be achieved through a commitment to four key principles: continuous change, LEAN principles, managing uncertainty and improving performance. All those appointed to new roles in HMCTS must be wholeheartedly committed to these and evidence this in their application.
Operational Delivery in HMCTS:
This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in
Face-to-face roles in HMCTS for example a court usher
Contact Centre roles in HMCTS for example call centre advisers
Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration
Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.
Key Purpose:
• Be accountable for day-to-day operations across a number of functions within the cluster.
• Develop and implement strategies which deliver organisational change.
• Establish a consistent and customer focussed service.
• Ensure effective deployment of resources to live within allocated budget.
• Design, build and maintain effective liaison with judiciary, user groups and representative
• organisations, representing the cluster manager where necessary.
• Work with managers across the cluster / region to ensure cohesive cross-Cluster delivery.
• Act as Responsible Officer as required.
Key Responsibilities:
Operations:
• Establish and enhance effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.
• Provide direction and close support to Delivery Managers, setting local priorities which are consistent with Regional and national priorities.
• Use Staff Survey Action Plans / local TU liaison / Staff Forums to effect good working relationships with staff and to improve service delivery and staff morale / motivation
• Work collaboratively with all areas of the business to fully utilise MI, ensuring performance targets are monitored, reviewed and achieved.
• Manage conflicting demands through reprioritisation and negotiation, using the strengths of individuals and teams to achieve results.
• Be proactive in reviewing processes to identify improvements, understanding and managing associated risks; building on team strengths to deliver business outcomes and involve the team in developing plans and consistent messages.
• Accountable for ensuring Governance, risk management registers and contingency plans are in place and updated annually/monthly.
• Ensuring compliance with HMCTS values, policies and procedures (including diversity, attendance and discipline, HMCTS Assurance Programme) and contribute to ongoing development.
• Perform Responsible Officer duties. This may include any of the following activities:
. Identify and implement solutions to local problems
. identify risks
. Ensuring IT/Workstation compliance at all times
. Ensure compliance with health and safety requirements
. Ensuring Risk Assessments take place at appropriate times
. Maintenance of an up to date Asset Register
. Ensure any issues regarding level of service for Estates Facilities Management are escalated to MoJ Estates
.Constructively manage complaints within set timescales, and ensure corrective action taken where necessary.
Team Leadership:
• Provide visible leadership to managers and staff and role model engaging behaviours and challenge non-engaging behaviours in managers.
• Leading by example, coaching, supporting and developing staff and guiding them through a substantial and significant change.
• Ensure managers across the cluster support the ongoing use of TIB’s and SOP’s and empower and develop staff to achieve the highest performance standards.
• Ensure the application of MoJ HR policies and procedures.
Directorate: South East Region
Job Title: Operations Manager (regular travel across Cluster / Region required at business needs)
Pay Span or equivalent: SEO (Band B)
Background:
The Tribunals Service and HM Court Service were integrated into a single Agency, HM Courts and Tribunals Service on 1st April 2011. Bringing these two organisations together has removed duplication in management functions and increased the efficiency of the administration, which has enabled HMCTS to reduce what it spends away from the front line substantially.
HMCTS is a continually changing organisation. Strong leadership is a critical element in this being successful. As a leader within HMCTS the jobholder must provide clear direction and focus, visibly championing the changes which deliver greater efficiencies. HMCTS Directors expect all managers to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.
As an Operations Manager within HMCTS the jobholder must provide clear direction and focus, visibly championing the changes which deliver greater efficiencies. This is to be achieved through a commitment to four key principles: continuous change, LEAN principles, managing uncertainty and improving performance. All those appointed to new roles in HMCTS must be wholeheartedly committed to these and evidence this in their application.
Operational Delivery in HMCTS:
This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in
Face-to-face roles in HMCTS for example a court usher
Contact Centre roles in HMCTS for example call centre advisers
Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration
Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.
Key Purpose:
• Be accountable for day-to-day operations across a number of functions within the cluster.
• Develop and implement strategies which deliver organisational change.
• Establish a consistent and customer focussed service.
• Ensure effective deployment of resources to live within allocated budget.
• Design, build and maintain effective liaison with judiciary, user groups and representative
• organisations, representing the cluster manager where necessary.
• Work with managers across the cluster / region to ensure cohesive cross-Cluster delivery.
• Act as Responsible Officer as required.
Key Responsibilities:
Operations:
• Establish and enhance effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.
• Provide direction and close support to Delivery Managers, setting local priorities which are consistent with Regional and national priorities.
• Use Staff Survey Action Plans / local TU liaison / Staff Forums to effect good working relationships with staff and to improve service delivery and staff morale / motivation
• Work collaboratively with all areas of the business to fully utilise MI, ensuring performance targets are monitored, reviewed and achieved.
• Manage conflicting demands through reprioritisation and negotiation, using the strengths of individuals and teams to achieve results.
• Be proactive in reviewing processes to identify improvements, understanding and managing associated risks; building on team strengths to deliver business outcomes and involve the team in developing plans and consistent messages.
• Accountable for ensuring Governance, risk management registers and contingency plans are in place and updated annually/monthly.
• Ensuring compliance with HMCTS values, policies and procedures (including diversity, attendance and discipline, HMCTS Assurance Programme) and contribute to ongoing development.
• Perform Responsible Officer duties. This may include any of the following activities:
. Identify and implement solutions to local problems
. identify risks
. Ensuring IT/Workstation compliance at all times
. Ensure compliance with health and safety requirements
. Ensuring Risk Assessments take place at appropriate times
. Maintenance of an up to date Asset Register
. Ensure any issues regarding level of service for Estates Facilities Management are escalated to MoJ Estates
.Constructively manage complaints within set timescales, and ensure corrective action taken where necessary.
Team Leadership:
• Provide visible leadership to managers and staff and role model engaging behaviours and challenge non-engaging behaviours in managers.
• Leading by example, coaching, supporting and developing staff and guiding them through a substantial and significant change.
• Ensure managers across the cluster support the ongoing use of TIB’s and SOP’s and empower and develop staff to achieve the highest performance standards.
• Ensure the application of MoJ HR policies and procedures.