Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Workplace Concierge
| Dyddiad hysbysebu: | 10 Rhagfyr 2024 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Rhagfyr 2024 |
| Lleoliad: | CF10 1FT |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 64500 |
Crynodeb
Working as part of a 5* Mitie team, you will be the face of the workspace by delivering a first-class service throughout the facility. Ensuring all customer requests and site activities are carried out efficiently and effectively whilst providing an exceptional customer experience for all whom reside or visit the Corporate office consistently delivering operational activity of the highest standard.
Main duties
-Liaise with service providers to ensure delivery of a quality service, on time, to specification
-To ensure all customer requests are dealt with efficiently and effectively and the customer is kept fully updated with progress.
-To provide a first fix response for the onsite AV equipment and MFDs
-Acquire a good knowledge of all on site services to be able to advise individual customers in line with their needs
-Work to and periodically review and update a standard set of operating procedures
-Support Emergency Evacuation procedures and personal emergency evacuation plans (PEEPS) for less abled guests
-Carry out the building HS&E and Operational standard daily inspection at the beginning of each day, raising and ensuring completion of all actions
-Ensure all meeting, conferencing and event spaces within our control are set to a defined standard with daily checks completed
-Complete daily periodic checks of all stationery hubs and tea points to ensure tidiness, cleanliness and all sundries are replenished in a timely, manner
-Ensure all meeting room requests are completed in accordance with the SLA and customers are communicated to with all booking information
-Attend weekly service line meetings to ensure a one team ethos is created throughout the team, use these forums to share information that may impact other service lines
-Liaising with FM oversee all contractor activity to minimise impact on site operation and customers
-Raise accident and incident reports and track through to closure
-Provide operational support to any internal events
-Actively seek and review customer feedback, track remedial actions through to closure
-Support with all internal and external audits
-Work flexibly to support out of hour requests and extended hours to self-cover operations
-To support the Service Level Agreement by ensuring that all activities are carried out effectively
-Review procedures and processes, make recommendations/suggestions/initiatives to support contract evolution
-Support and assist with planning, organising and coordinating all aspects of an event
Main duties
-Liaise with service providers to ensure delivery of a quality service, on time, to specification
-To ensure all customer requests are dealt with efficiently and effectively and the customer is kept fully updated with progress.
-To provide a first fix response for the onsite AV equipment and MFDs
-Acquire a good knowledge of all on site services to be able to advise individual customers in line with their needs
-Work to and periodically review and update a standard set of operating procedures
-Support Emergency Evacuation procedures and personal emergency evacuation plans (PEEPS) for less abled guests
-Carry out the building HS&E and Operational standard daily inspection at the beginning of each day, raising and ensuring completion of all actions
-Ensure all meeting, conferencing and event spaces within our control are set to a defined standard with daily checks completed
-Complete daily periodic checks of all stationery hubs and tea points to ensure tidiness, cleanliness and all sundries are replenished in a timely, manner
-Ensure all meeting room requests are completed in accordance with the SLA and customers are communicated to with all booking information
-Attend weekly service line meetings to ensure a one team ethos is created throughout the team, use these forums to share information that may impact other service lines
-Liaising with FM oversee all contractor activity to minimise impact on site operation and customers
-Raise accident and incident reports and track through to closure
-Provide operational support to any internal events
-Actively seek and review customer feedback, track remedial actions through to closure
-Support with all internal and external audits
-Work flexibly to support out of hour requests and extended hours to self-cover operations
-To support the Service Level Agreement by ensuring that all activities are carried out effectively
-Review procedures and processes, make recommendations/suggestions/initiatives to support contract evolution
-Support and assist with planning, organising and coordinating all aspects of an event