First Contact Enquiry Officer
| Posting date: | 06 December 2024 |
|---|---|
| Salary: | £26,937 to £28,653 per year |
| Hours: | Full time |
| Closing date: | 20 December 2024 |
| Location: | Nottinghamshire, NG5 8PP |
| Company: | Nottinghamshire Police |
| Job type: | Permanent |
| Job reference: | REQ000933_1733487733 |
Summary
We offer an exciting and rewarding role within a progressive Police Force working as part of the First Contact Team. We are currently advertising for a pass list for cohorts throughout 2025.
Hours: Various hours and shift patterns available to ensure cover is provided between 8.00 am and 8.00 pm Mon - Sun
Part time Roles available
Based at: Various locations across the Nottinghamshire force area
Main Purpose of Role
To act as first point of contact for all visitors and callers to the Police both face to face and by telephone, providing a quality service and positive image for Nottinghamshire Police. Recording reported incidents and managing all Front Counter Duties (please refer to the Job Description).
Key Skills & Experience Required
Please refer to Person Specification.
IMPORTANT INFORMATION
In order to apply for the position please give examples on what you have done. why, and your considerations on the following 4 subjects in the information in support of your application section in no more than 500 words each. Tell us how you can demonstrate the areas, giving good examples to support your application:
Customer Service Skills
Communication skills
Initiative
Computer Skills
PLEASE NOTE. FAILURE TO GIVE 4 EXAMPLES WILL RESULT IN YOUR APPLICATION NOT BEING PROGRESSED
If you are successful at the shortlisting stage, you will be invited to a work based test, where you will need to be able to type a minimum of 30 words per minute, have a good grasp of spelling and be able to demonstrate good accurate keyboard skills along with the ability to converse on the telephone and record information at the same time. Reasonable adjustments can be offered at the testing stage, subject to need.
We particularly welcome applicants from minority ethnic background including our eastern European and Chinese communities, and people from the lesbian, gay, bisexual and trans+ communities as we are currently under-represented within Nottinghamshire Police. We would like to hear from male applicants from all sections of the community as we are currently under represented in this work area.
Do you think you have what it takes to support the local community, if yes, then please apply below.
When applying, please complete the information on the next few screens referring to the person specification and job description to indicate your suitability for the role. You can also attach a supporting statement of no more than 500 words and your CV.
For further information about the role please e-mail .uk.
For current Office of the Police and Crime Commissioner staff applicants, please note that Nottinghamshire Police would be a new employer. However, an agreement has been made whereby all tenure and length of service will be honoured.
Vetting Level - Recruitment - you must have resided in the UK for at least the last 3 years
IMPORTANT INFORMATION
Candidates currently at risk will be required to complete and attach the at-risk pro-forma document.
All applicants will be subject to the Force Vetting Policy.
Nottinghamshire Police is committed to the principles of Equality, Fairness and Diversity, and we welcome applications from all sections of the community in our efforts to recruit a diverse and flexible workforce that reflects the people we serve.
Proud member of the Disability Confident employer scheme