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Patient Liaison Manager
| Dyddiad hysbysebu: | 03 Rhagfyr 2024 |
|---|---|
| Cyflog: | £35,000.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £35000.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Rhagfyr 2024 |
| Lleoliad: | Oxford, OX4 1XD |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A3856-24-0011 |
Crynodeb
Management, Planning and Organisational Monitor and evaluate the non-clinical practice team, supporting them with training and development Manage and produce the non-clinical rotas Support the management and production of the clinical rotas Contribute to practice strategy, formulate objectives and develop ideas for future practice development Work with the Practice Manager and Senior Management team to continuously develop and improve the service Contribute to the development, updating and implementation of practice protocols and policies Contribute to the maintenance of practice premises working alongside the Practice Manager and Estates company HR and Performance Oversee the recruitment and retention of the non-clinical reception and administration team Carry out 1-2-1s and Appraisals with the Non-Clinical team Monitor skill-mix and deployment of the non-clinical reception and administration team Contribute to the achievement of practice targets such as QOF & IIF. Develop and contribute to change and continuous improvement initiatives Support with development ideas for future practice development Provide a monthly performance report to the Practice manager and Senior Management Team Patient care Ensure that the practice team complies with NHS Contractual obligations in relation to patient care Routinely monitor and assess practice performance against patient access and demand management Contribute to the management of patient complaints, including investigation and response Ensure service development and delivery is in accordance with local and national guidelines Oversee engagement with patient participation group and attend meetings Ensuring the waiting room is sharing appropriate information to patients Strive to ensure the practice delivers excellent patient care Information Management and Technology Ensure that the non clinical teams follow processes and procedures in progressing patients on the clinical system Support the Senior Management team to oversee Practice IT & IG implementation plans Ensure the practice adhere to data security, maintenance and disaster recovery plans in place