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Business Support Analyst
| Posting date: | 02 December 2024 |
|---|---|
| Salary: | £26,700 to £34,500 per year |
| Hours: | Full time |
| Closing date: | 12 December 2024 |
| Location: | WA14 5BJ |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Blush Healthcare Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
We are seeking a highly motivated and detail-oriented Business Support Analyst to join our dynamic team.
Responsibilities:
• Provide frontline technical support to resolve issues related to hardware, software, and network systems.
• Troubleshoot and resolve IT-related issues that affect business operations.
• Coordinate with IT teams to fix system outages and implement preventive solutions.
• Perform regular maintenance on business software and hardware, ensuring updates and patches are applied.
• Monitor system performance and proactively address potential issues.
• Work with business teams to understand their processes and suggest how IT systems can enhance efficiency.
• Provide recommendations on software or tools that could improve productivity or streamline processes.
• Ensure the integrity and security of business data, working with the IT team to manage data backup and recovery processes.
• Liaise with external IT service providers or software vendors to ensure timely service delivery.
• Develop and maintain regular reports on system performance, downtime, user satisfaction, and IT support ticket metrics.
Key Skills and Qualifications:
• Education Bachelor's degree in Business Administration, Information Technology, or a related field.
• Passion and enthusiasm for the technology industry and our part within it.
• Strong analytical and problem-solving skills.
• Analytical mindset and ability to find non-standard solutions.
• In-depth knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Strong communication and interpersonal skills.
We offer:
• Competitive salary and good compensation package.
• True flexible working and hybrid working options are available for staff.
• Fantastic, accessible, and collaborative office spaces for those days in the office.
• Company pension plan.
• On-site parking
Due to the high levels of interest we receive for our roles, we cannot always respond to each application. Therefore if you do not hear back from us within 7 days, you have not been shortlisted for this role.
Responsibilities:
• Provide frontline technical support to resolve issues related to hardware, software, and network systems.
• Troubleshoot and resolve IT-related issues that affect business operations.
• Coordinate with IT teams to fix system outages and implement preventive solutions.
• Perform regular maintenance on business software and hardware, ensuring updates and patches are applied.
• Monitor system performance and proactively address potential issues.
• Work with business teams to understand their processes and suggest how IT systems can enhance efficiency.
• Provide recommendations on software or tools that could improve productivity or streamline processes.
• Ensure the integrity and security of business data, working with the IT team to manage data backup and recovery processes.
• Liaise with external IT service providers or software vendors to ensure timely service delivery.
• Develop and maintain regular reports on system performance, downtime, user satisfaction, and IT support ticket metrics.
Key Skills and Qualifications:
• Education Bachelor's degree in Business Administration, Information Technology, or a related field.
• Passion and enthusiasm for the technology industry and our part within it.
• Strong analytical and problem-solving skills.
• Analytical mindset and ability to find non-standard solutions.
• In-depth knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Strong communication and interpersonal skills.
We offer:
• Competitive salary and good compensation package.
• True flexible working and hybrid working options are available for staff.
• Fantastic, accessible, and collaborative office spaces for those days in the office.
• Company pension plan.
• On-site parking
Due to the high levels of interest we receive for our roles, we cannot always respond to each application. Therefore if you do not hear back from us within 7 days, you have not been shortlisted for this role.