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Rota & Team Co-Ordinator - Outpatients | London North West University Healthcare NHS Trust
| Posting date: | 29 November 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £34,521 - £41,956 Per Annum Inc HCAS |
| Hours: | Full time |
| Closing date: | 29 December 2024 |
| Location: | HARROW, HA3 1UJ |
| Company: | London North West Healthcare NHS Trust |
| Job type: | Permanent |
| Job reference: | 6746340/337-NP-8402AC |
Summary
• This post is based within the Outpatients Department, the post holder will be expected to work cross site, with three days at Ealing Hospital and two days at NWP. This would be fluid to meet the needs of the service.
• The post-holder shall provide comprehensive administrative support to the Service Manager, Staff Development Manager and Senior Team Co-Ordinator within the Outpatient Department to ensure service objectives are achieved efficiently and effectively.
• A key function of this role will include the co-ordination of administrator and supervisor staff rotas, managing administrator and supervisor leave requests and absences and maintaining staffing levels, to minimise the impact of absences on the department and the Trust at large.
• Assist the Service Manager, Staff Development Manager and Senior Team Co-ordinator in the overseeing of admin staff and investigation of complaints.
• Mentor the Band 4 Supervisors and develop them for more senior roles within the Trust.
• Act up for the Senior Team Co-Ordinator / Staff Development Manager in their absence especially regarding staff review issues – both formal and informal.
• Providing leadership and expertise with information systems and participating in the full range of management activities within the department. This role is pivotal in supporting the effective functioning of the department
• The post holder must maintain a high degree of confidentiality in all aspects of service delivery and patient information in accordance with Trust policies and procedures and compliance with the Data Protection Act.
• The post holder must have excellent Excel skills, accurate and fast data input and above average keyboard and word processing skills to complete the rota each week.
• Liaise and build mutually beneficial relationships with services, nursing teams and other stakeholders.
• To act within defined departmental standard operating procedures
• Have a flexible and responsive approach to the varying demands of the post.
• To work in an efficient, effective, and timely manner and be adaptable to change.
• To follow agreed protocols and policies seeking advice where appropriate.
• To contribute to the care, maintenance, security and tidiness of the Departmental equipment and office accommodation and work in a safe manner in accordance with local and Trust Health and Safety policies.
• To demonstrate a positive attitude to the work of the Department and service users
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
• The post holder must maintain a high degree of confidentiality in all aspects of service delivery and patient information in accordance with Trust policies and procedures and compliance with the Data Protection Act.
• The post holder must have excellent Excel skills, accurate and fast data input and above average keyboard and word processing skills to complete the rota each week.
• Liaise and build mutually beneficial relationships with services, nursing teams and other stakeholders.
• To act within defined departmental standard operating procedures
• Have a flexible and responsive approach to the varying demands of the post.
• To work in an efficient, effective, and timely manner and be adaptable to change.
• To follow agreed protocols and policies seeking advice where appropriate.
• To contribute to the care, maintenance, security and tidiness of the Departmental equipment and office accommodation and work in a safe manner in accordance with local and Trust Health and Safety policies.
• To demonstrate a positive attitude to the work of the Department and service users.
• Undertake any other duties commensurate with the grade as agreed and delegated by the Service Manager, Staff Development Manager or Senior Team Co-ordinator.
• Work with the Service Manager, Staff Development Manager and Senior Team Co-Ordinator to carry out appraisals and help with the continuous professional development of junior staff.
• To support the Service Manager, Staff Development Manager and Senior Team Co-Ordinator in developing a responsive, patient focused service
• To facilitate improvements in quality of care using lessons learned from adverse incidents and patient complaints.
• To provide an effective, caring, high quality service within a pressurised environment
• To roster all staff within the team ensuring all services are adequately covered.
• To work with the management team to improve, develop and innovate admin processes.
• Training and Development
To view the full role responsibilities and duties please see the attached the Job Description and Person Specification.
This advert closes on Friday 6 Dec 2024
• The post-holder shall provide comprehensive administrative support to the Service Manager, Staff Development Manager and Senior Team Co-Ordinator within the Outpatient Department to ensure service objectives are achieved efficiently and effectively.
• A key function of this role will include the co-ordination of administrator and supervisor staff rotas, managing administrator and supervisor leave requests and absences and maintaining staffing levels, to minimise the impact of absences on the department and the Trust at large.
• Assist the Service Manager, Staff Development Manager and Senior Team Co-ordinator in the overseeing of admin staff and investigation of complaints.
• Mentor the Band 4 Supervisors and develop them for more senior roles within the Trust.
• Act up for the Senior Team Co-Ordinator / Staff Development Manager in their absence especially regarding staff review issues – both formal and informal.
• Providing leadership and expertise with information systems and participating in the full range of management activities within the department. This role is pivotal in supporting the effective functioning of the department
• The post holder must maintain a high degree of confidentiality in all aspects of service delivery and patient information in accordance with Trust policies and procedures and compliance with the Data Protection Act.
• The post holder must have excellent Excel skills, accurate and fast data input and above average keyboard and word processing skills to complete the rota each week.
• Liaise and build mutually beneficial relationships with services, nursing teams and other stakeholders.
• To act within defined departmental standard operating procedures
• Have a flexible and responsive approach to the varying demands of the post.
• To work in an efficient, effective, and timely manner and be adaptable to change.
• To follow agreed protocols and policies seeking advice where appropriate.
• To contribute to the care, maintenance, security and tidiness of the Departmental equipment and office accommodation and work in a safe manner in accordance with local and Trust Health and Safety policies.
• To demonstrate a positive attitude to the work of the Department and service users
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
• The post holder must maintain a high degree of confidentiality in all aspects of service delivery and patient information in accordance with Trust policies and procedures and compliance with the Data Protection Act.
• The post holder must have excellent Excel skills, accurate and fast data input and above average keyboard and word processing skills to complete the rota each week.
• Liaise and build mutually beneficial relationships with services, nursing teams and other stakeholders.
• To act within defined departmental standard operating procedures
• Have a flexible and responsive approach to the varying demands of the post.
• To work in an efficient, effective, and timely manner and be adaptable to change.
• To follow agreed protocols and policies seeking advice where appropriate.
• To contribute to the care, maintenance, security and tidiness of the Departmental equipment and office accommodation and work in a safe manner in accordance with local and Trust Health and Safety policies.
• To demonstrate a positive attitude to the work of the Department and service users.
• Undertake any other duties commensurate with the grade as agreed and delegated by the Service Manager, Staff Development Manager or Senior Team Co-ordinator.
• Work with the Service Manager, Staff Development Manager and Senior Team Co-Ordinator to carry out appraisals and help with the continuous professional development of junior staff.
• To support the Service Manager, Staff Development Manager and Senior Team Co-Ordinator in developing a responsive, patient focused service
• To facilitate improvements in quality of care using lessons learned from adverse incidents and patient complaints.
• To provide an effective, caring, high quality service within a pressurised environment
• To roster all staff within the team ensuring all services are adequately covered.
• To work with the management team to improve, develop and innovate admin processes.
• Training and Development
To view the full role responsibilities and duties please see the attached the Job Description and Person Specification.
This advert closes on Friday 6 Dec 2024