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Patient Experience Coordinator
| Posting date: | 28 November 2024 |
|---|---|
| Salary: | £37,338.00 to £44,962.00 per year |
| Additional salary information: | £37338.00 - £44962.00 a year |
| Hours: | Full time |
| Closing date: | 11 December 2024 |
| Location: | Lewes, BN72FZ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | D9146-ICB-6555KB |
Summary
The post holder will support Patient Experience and Working with People and Communities to ensure work streams are carried out effectively across Sussex. The post holder will support NHS Sussex to fulfil statutory responsibilities for managing the ICB complaints/feedback and correspondence including the day-to-day undertaking of all work relating to this, to include triaging of complaints, and making decisions as to how to manage the correspondence in the best way for the enquirer. The post holder will also: Support the provision of an efficient, effective and well-co-ordinated Patient Experience service capable of meeting all statutory, regulatory and NHS requirements ensuring alignment with the activity of the organisation. Champion co-production and work collaboratively with other teams to ensure patients/the public are at the forefront of all that we do and their voice is heard. Contribute towards regular reports on patient experience data including the Friends and Family Test (FFT) and other local and national patient experience surveys. Coordinate the triangulation of information from across the ICS to inform regular reporting within the ICB. Support the development and use of insight across the system and development of governance/reporting processes in line with the ICB shift towards a community focused, population health approach with the future role of NHS Sussex focussing on three core areas: strategy; system oversight; and system assurance. The job description is an outline of the tasks, responsibilities and outcomes required of the role, and the job specification is an outline of the skills, experience and qualities needed. The job holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.