Warning Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.

Operational & Technical Support Assistant/Admin x 3-Housing

Dyddiad hysbysebu:	26 Tachwedd 2024
Cyflog:	£15.26 yr awr
Gwybodaeth ychwanegol am y cyflog:	per hour PAYE
Oriau:	Llawn Amser
Dyddiad cau:	25 Rhagfyr 2024
Lleoliad:	Morden, London, SM4 5DX
Cwmni:	Triumph Consultants Ltd
Math o swydd:	Dros dro
Cyfeirnod swydd:	Merton 5258853

Crynodeb

What's involved with this role:

Temporary Operational & Technical Support Assistant/Admin x 3 – Housing



Job Ref: Merton 5258853

Pay Rate: £15.26 per hour PAYE

Hours per week: 35 Monday – Friday, normal working hours

Role Length: This opening assignment is for 6 months

City: Morden, London

Hybrid working - Must be able to attend the office around 3 per week or as required.

The Operational and Technical Support unit for the Regulatory Service Partnership (RSP) provide an exceptional advice and information service across all contact channels to residents, businesses and other stakeholders for services delivered by the Regulatory Services Partnership for the London Boroughs of Merton, Richmond and Wandsworth.

Key Responsibilities:

Open, distribute and record any post received including downloading digital work from portals such as .Gov.uk and all divisional mailboxes.
Provide accurate information and advice as required to stakeholders, recording on the various IT systems as directed for all services delivered by the RSP including making appointments if required.
Process applications and requests for Noise and Pollution, Food and Safety, pest control, less complex licenses such as Temporary Event Notices, Personal Licences, Street Trading, permits, grants and registrations in accordance with agreed procedures and timescales.
Ensure that fee payments and refunds are correct and are processed in accordance with the Council's financial management procedures and accurate records are maintained.
Provide administrative duties associated with the preparation and service of statutory notices.
Prepare and issue letters, notices and licences as required.
Keep accurate and up to date records that may be electronic and/or hard copy and maintain appropriate filing systems, documentary records and public registers in accordance with GDPR and Data Protection Regulations.
Collate statistics or collect information as required for the continual improvement of processes and the overall performance of the RSP.
Deal with a wide range of service requests and enquiries from internal and external sources.



Qualifications:

3 GCSE’s (or equivalent or relevant experience) including Math and English.
NVQ in customer service.



Skills & Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Experience of providing technical administrative support to professional officers in local government or similar environment.
Knowledge of the Legislation in relation to one of the following services: Licensing, Food and Safety, Private Sector Housing, Trading Standards, Noise and Nuisance, Air Quality and Pest Control.
Understanding of local authority and regulatory services.
Experience of assessing/checking applications, supporting documents, taking payments, issuing licences, responding to emails, booking appointments.
Experience of working in a fast paced, demanding front line customer service environment.
Evidence of working in changing circumstances.
Experience of taking payments.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).



Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.











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Job Ref: Merton 5258853


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.