Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Front of House Concierge
| Dyddiad hysbysebu: | 11 Tachwedd 2024 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Rhagfyr 2024 |
| Lleoliad: | PR4 1AX |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 65181 |
Crynodeb
Job Overview:
As a Concierge you will be responsible for maintaining excellent standards within the Link facility buildings and providing a Concierge service for VIP Visits and will make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement as well as vetting the guests who enter and managing according to the building procedure. You will be responsible for creating a positive experience for each visitor as well as assisting with the visitors for the building occupiers.
Hours of Work:
40 hours per week:
(To cover between the hours Monday - Thursday: 06:45 - 17:30 & Friday: 06:45 - 13:00)
(Shift patterns are subject to availability and will be decided upon business needs although please state your preference, subject to change upon reviews and updated government guidelines/client needs)
Accountabilities, Key activities Include but are not limited to:
-Maintaining standards within the Link facilities and buildings
-Checking furniture to ensure it is safe and functionable and making small repairs if necessary
-Supporting VIP Visits & Meet & Greet Visitors (other than booked in Link Users)
-Assist with Queries on VIP or large Bookings
-Liaise with Cleaners, Service Reps, Security & Facilities when and where required
-Report Maintenance issues in all areas of the link facility to the help desk, and monitor and help where required
-Organise and arrange conference room layout for meetings and visitors
-Excellent communication skills both verbal and written and good telephone manner
-Review link requirements with Team leaders and Supervisors and implement changes when required to enhance the link experience
-Assist with Catering Orders in the Link buildings when required
-Implement Room layout changes as requested through the link-booking platform
-Removal / Disassemble of faulty or broken equipment and furniture when required
-Remove of faulty monitors and replace with new monitors if required
-Remove and replace old IT equipment with new when required to Support BAE IT Team
-Review meeting rooms specifically looking at capacity, layout, removal of desks, identify room
-Facilitate room changes as required
-Identify where replacement furniture is required, submit report to supervisors to report to client
-Setting up layout changes for break out areas new working areas as per link requirements
-Store and move surplus furniture
-Check room facilities lights clocks cables connected etc.
-Daily / Weekly & Monthly FOH Audit Check
-Floor Checklist to be completed Daily
-To be trained and be able to use in-house booking tool for desks and meeting room
-Cover required to support the CLR's on reception in booking in visitors to the link buildings sending emails etc.
-Support hospitality bookings for the building (deliveries and collection)
-Help / advise redistribution of food across neighbouring outlets dependant on building occupancy levels
-Escalate any booking conflicts to the BAES nominated POC for the area and re allocate resources (desks / rooms) as instructed
-Manage locker allocation where necessary
-Floor Walk including filling/emptying of the dishwashers (where installed)
-Top up coffee machines and keep the area clean and tidy
-Support the Security department to undertake audits and resolve conflicts
-Support hospitality (deliveries and collections)
What we are looking for / Qualifications and Experience:
-Excellent communication skills, both verbal and written, and a good telephone etiquette.
-Professional and enthusiastic manner.
-To take a leading role in your own personal development.
-To work in a flexible manner toward and changes/needs of the business.
-The ability to multitask and work in a fast-paced environment
-Able to adjust quickly to new procedures and situations.
-Excellent customer service skills.
-Ability to communicate at all levels.
-Excellent Microsoft skills in Word, Excel and Outlook.
-Must be able to obtain SC clearance.
Other factors:
-To look Smart and have a professional appearance, work uniform should always be clean and pressed
-Hygienic to the highest standards
-Well organised with the ability to prioritise workloads
-Be approachable to clients and customers
-Must have a flexible approach
-Good communication skills in both verbal and written formats
-Must be willing to undertake further training if needed
As a Concierge you will be responsible for maintaining excellent standards within the Link facility buildings and providing a Concierge service for VIP Visits and will make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement as well as vetting the guests who enter and managing according to the building procedure. You will be responsible for creating a positive experience for each visitor as well as assisting with the visitors for the building occupiers.
Hours of Work:
40 hours per week:
(To cover between the hours Monday - Thursday: 06:45 - 17:30 & Friday: 06:45 - 13:00)
(Shift patterns are subject to availability and will be decided upon business needs although please state your preference, subject to change upon reviews and updated government guidelines/client needs)
Accountabilities, Key activities Include but are not limited to:
-Maintaining standards within the Link facilities and buildings
-Checking furniture to ensure it is safe and functionable and making small repairs if necessary
-Supporting VIP Visits & Meet & Greet Visitors (other than booked in Link Users)
-Assist with Queries on VIP or large Bookings
-Liaise with Cleaners, Service Reps, Security & Facilities when and where required
-Report Maintenance issues in all areas of the link facility to the help desk, and monitor and help where required
-Organise and arrange conference room layout for meetings and visitors
-Excellent communication skills both verbal and written and good telephone manner
-Review link requirements with Team leaders and Supervisors and implement changes when required to enhance the link experience
-Assist with Catering Orders in the Link buildings when required
-Implement Room layout changes as requested through the link-booking platform
-Removal / Disassemble of faulty or broken equipment and furniture when required
-Remove of faulty monitors and replace with new monitors if required
-Remove and replace old IT equipment with new when required to Support BAE IT Team
-Review meeting rooms specifically looking at capacity, layout, removal of desks, identify room
-Facilitate room changes as required
-Identify where replacement furniture is required, submit report to supervisors to report to client
-Setting up layout changes for break out areas new working areas as per link requirements
-Store and move surplus furniture
-Check room facilities lights clocks cables connected etc.
-Daily / Weekly & Monthly FOH Audit Check
-Floor Checklist to be completed Daily
-To be trained and be able to use in-house booking tool for desks and meeting room
-Cover required to support the CLR's on reception in booking in visitors to the link buildings sending emails etc.
-Support hospitality bookings for the building (deliveries and collection)
-Help / advise redistribution of food across neighbouring outlets dependant on building occupancy levels
-Escalate any booking conflicts to the BAES nominated POC for the area and re allocate resources (desks / rooms) as instructed
-Manage locker allocation where necessary
-Floor Walk including filling/emptying of the dishwashers (where installed)
-Top up coffee machines and keep the area clean and tidy
-Support the Security department to undertake audits and resolve conflicts
-Support hospitality (deliveries and collections)
What we are looking for / Qualifications and Experience:
-Excellent communication skills, both verbal and written, and a good telephone etiquette.
-Professional and enthusiastic manner.
-To take a leading role in your own personal development.
-To work in a flexible manner toward and changes/needs of the business.
-The ability to multitask and work in a fast-paced environment
-Able to adjust quickly to new procedures and situations.
-Excellent customer service skills.
-Ability to communicate at all levels.
-Excellent Microsoft skills in Word, Excel and Outlook.
-Must be able to obtain SC clearance.
Other factors:
-To look Smart and have a professional appearance, work uniform should always be clean and pressed
-Hygienic to the highest standards
-Well organised with the ability to prioritise workloads
-Be approachable to clients and customers
-Must have a flexible approach
-Good communication skills in both verbal and written formats
-Must be willing to undertake further training if needed