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Facilities Monitoring Officer | South West London and St George's Mental Health NHS Trust
| Dyddiad hysbysebu: | 08 Tachwedd 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £35,964 - £43,780 per annum inclusive of inner London HCAS |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Rhagfyr 2024 |
| Lleoliad: | London, SW17 0YF |
| Cwmni: | South West London and St Georges Mental Health Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 6785951/294-CORP-6785951-JB |
Crynodeb
We are looking for an experienced band 5 Facilities assistant/Monitoring officer who can assist in the running of a busy Soft FM environment. The role will require monitoring contract performance issues including regular cleaning audits.
The facilities team is an important team to assist the trust in delivering it’s care to patients across the 5 boroughs. Our role is to deliver and monitor these services which includes catering, cleaning, linen, waste and patient transport.
Career progression pathways and development opportunities
We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. For this role, we offer career pathways to
In addition, we offer ongoing training and development in appropriate fields such as management development via the apprenticeship scheme.
The main areas of the role are to complete cleaning audits, food audits at Springfield and other sites that we manage and provide cleaning or catering services and to ensure the patient environment is clean and welcoming for new and existing patients. The role is a key contact between ward and clinical staff in order to provide services to our patients. To be part of assessments such as PLACE, 15 steps. We work closely with all our suppliers and this person would need to develop those relationships
Agile and flexible working:
As one of the few Trusts in London we are proud to offer flexible and agile working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 9:00am to 5:00pm, giving you the very best of good work life balance.
We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Come and join our inclusive teams and help our patients on their recovery journey.
· To be responsible for the analysis and reporting of Helpdesk jobs, ensuring that SLAs and KPIs are met;
· To work with the MiCAD System Support Officers to set up a Soft Services PPM schedule;
· To manage, with the support of the Soft Services Manager, all Freedom of Information Requests within the required time frame;
· To be a point of contact for all residents within Trust property, dealing with all ad hoc requests, new tenants, complaints, landlord responsibilities and maintenance;
· To be taf point of contact for soft service requirements for the Trust’s community sites;
· Work closely with the other Support Officers to regularly review and implement a structured and practical Trust Monitoring and Auditing system for all contracted services;
· Attend community meetings at ward level and engage with the service users to obtain feedback on services recommending changes where possible. This often involves difficult conversations as expectations are high and this may be difficult to achieve within budget constraints;
· To ensure that Soft FM services are provided in accordance with Trust policies and procedures and values and that changes to Trust policies and procedures are communicated to the external contract service provider(s);
· Responsible for monitoring, reviewing and reporting the results of Soft FM audits to the Soft Services Manager and other parties as necessary;
· To participate in Patient Led Assessments of the Care Environment (PLACE) assessments and meetings and ensure internal PLACE inspection programmes are undertaken as required by the Soft Services Manager, including the production of meeting minutes and inspections;;
· In conjunction with the Maintenance Manager and/or Capital Project Managers assist in monitoring the progress of capital works to ensure that all soft service requirements are gathered and implemented in line with the programme;
· To audit the performance of the in-house services, Portering and Postal service staff ensuring KPIs are met and a high standard of service is achieved. Ensuring proceses and procedures are in place and followed and escalating as necessary.
This advert closes on Sunday 24 Nov 2024