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Business Development officer
| Dyddiad hysbysebu: | 06 Tachwedd 2024 |
|---|---|
| Cyflog: | £31,709 i £33,212 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Tachwedd 2024 |
| Lleoliad: | Aylesbury |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Buckinghamshire Council |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | BUC12595 |
Crynodeb
We are looking for an experienced Officer to join our friendly Business Development Team, who provide a broad range of services to internal & external customers. The team supports the Traded Services provision provided by Buckinghamshire Council to schools, academies, and multi-academy trusts, aiming to achieve better outcomes for children.
This role is a twelve-month fixed-term position to cover maternity leave, with the potential to extend, depending on service requirements.
About us
Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.
The Business Development Team are a small but dynamic team who are the front door for customers and provides a broad range of services including triaging and resolving customer enquiries, supporting our online shop and sales management systems, updating social media, hosting events and account and billing queries. The team are close-knit and works collaboratively to ensure that Service Levels are met and a high level of customer service is provided.
About the role
The primary purpose of this role is to drive revenue by selling traded services to schools and other customers, generating an income of approximately £7 million.
This position requires a comprehensive understanding of the council’s products and services. The successful candidate will develop and maintain strong relationships with customers and service areas to ensure seamless service delivery and to enhance customer engagement and sales. The role also involves reviewing Commercial Transfer Agreements for schools transitioning to academy status and providing support to service areas and customers to address and improve service delivery issues.
Key Responsibilities:
- Sell traded services and commercial products to schools and other customers.
- Generate and maintain new income streams for the council.
- Develop and nurture relationships with customers and service areas.
- Ensure smooth service delivery and increase customer purchases.
- Review Commercial Transfer Agreements for academising schools.
- Support service areas and customers with service delivery and improvement issues.
Any-Desk:
As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements*.
*subject to current Government Covid-19 Guidance
About you
You have a strong background in sales and customer relationship management, with the ability to understand and promote a diverse range of products and services. You are resilient and able to react quickly to change, managing customer expectations whilst delivering high-quality customer service. You are a team player who loves to get stuck in. You are educated to GCSE/NVQ3 level or equivalent, including English & Maths. You possess excellent communication and negotiation skills, and are adept at problem-solving and improving service delivery processes.
Other information
For further information on this role please see the attached job summary.
The team are currently working on a 60/40 split, with two office-based days and three remote workings, subject to business need.
Number of positions available: 1
Closing date: 13th November 2024
Shortlisting date: 14th/15th November 2024
Interview date: TBC
Interview-type / process: In person
If you would like to have an informal conversation with the recruiting manager, please contact: Amy Impey on amy.impey@buckinghamshire.gov.uk
This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:
- All unspent cautions and/or unspent convictions
For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro
We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.
This role is a twelve-month fixed-term position to cover maternity leave, with the potential to extend, depending on service requirements.
About us
Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.
The Business Development Team are a small but dynamic team who are the front door for customers and provides a broad range of services including triaging and resolving customer enquiries, supporting our online shop and sales management systems, updating social media, hosting events and account and billing queries. The team are close-knit and works collaboratively to ensure that Service Levels are met and a high level of customer service is provided.
About the role
The primary purpose of this role is to drive revenue by selling traded services to schools and other customers, generating an income of approximately £7 million.
This position requires a comprehensive understanding of the council’s products and services. The successful candidate will develop and maintain strong relationships with customers and service areas to ensure seamless service delivery and to enhance customer engagement and sales. The role also involves reviewing Commercial Transfer Agreements for schools transitioning to academy status and providing support to service areas and customers to address and improve service delivery issues.
Key Responsibilities:
- Sell traded services and commercial products to schools and other customers.
- Generate and maintain new income streams for the council.
- Develop and nurture relationships with customers and service areas.
- Ensure smooth service delivery and increase customer purchases.
- Review Commercial Transfer Agreements for academising schools.
- Support service areas and customers with service delivery and improvement issues.
Any-Desk:
As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements*.
*subject to current Government Covid-19 Guidance
About you
You have a strong background in sales and customer relationship management, with the ability to understand and promote a diverse range of products and services. You are resilient and able to react quickly to change, managing customer expectations whilst delivering high-quality customer service. You are a team player who loves to get stuck in. You are educated to GCSE/NVQ3 level or equivalent, including English & Maths. You possess excellent communication and negotiation skills, and are adept at problem-solving and improving service delivery processes.
Other information
For further information on this role please see the attached job summary.
The team are currently working on a 60/40 split, with two office-based days and three remote workings, subject to business need.
Number of positions available: 1
Closing date: 13th November 2024
Shortlisting date: 14th/15th November 2024
Interview date: TBC
Interview-type / process: In person
If you would like to have an informal conversation with the recruiting manager, please contact: Amy Impey on amy.impey@buckinghamshire.gov.uk
This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:
- All unspent cautions and/or unspent convictions
For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro
We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.
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