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Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Band 3 Ward Clerk - ICU / EPIC
| Dyddiad hysbysebu: | 01 Tachwedd 2024 |
|---|---|
| Cyflog: | £29,485.00 i £31,088.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £29485.00 - £31088.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Tachwedd 2024 |
| Lleoliad: | London, NW3 2QG |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | C9391-24-2489 |
Crynodeb
Provide a proactive, high quality front-line reception service to the ward. Use their customer service skills to help resolve queries and to achieve a high standard of customer satisfaction. Admit and discharge patients using the Trust PAS Operate security entry system to the ward as required. Demonstrate sensitivity, tact and diplomacy where appropriate, for example when acting as a first point of contact to distressed or anxious relatives. Deliver a proactive and high quality customer service to a wide range of client groups, including (but not limited to) patients, relatives, carers, nurses, ward managers, matrons, patient pathway co-ordinators, therapists, clinicians, other healthcare professionals, staff from other departments. Suggest any changes to local working practices that may benefit customer care and/or improve the administrative and reception service on the ward/unit. Deal with telephone enquiries or if of clinical nature refer to the relevant person, whilst ensuring that accuracy, clarity, confidentiality professionalism and courtesy are prioritised at all times. Send every patients discharge letter to their GP within two working day of their discharge from the ward in order to facilitate continuity of care once the patient is back in the community. Represent the Trust in a professional manner at all times. Ensure patients records are ready for discharge