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Money Advice Caseworker

Manylion swydd
Dyddiad hysbysebu: 01 Tachwedd 2024
Cyflog: £28,111 bob blwyddyn
Oriau: Llawn Amser
Dyddiad cau: 01 Rhagfyr 2024
Lleoliad: Citizens Advice Liverpool locations and at home
Gweithio o bell: Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos
Cwmni: Citizens Advice Liverpool
Math o swydd: Parhaol
Cyfeirnod swydd:

Crynodeb

To excel against targets in the provision of an effective supported Money Advice debt casework service that is compliant against quality standards including the MaPS quality of advice framework; ensuring that clients receive their full entitlement to all benefits, receive appropriate financial capability support and experience a positive customer experience from Citizens Advice Liverpool.
To be successful in this role, you will need to be confident, motivated and willing to try new things, have excellent communication skills with an ability to work under pressure to achieve targets and outcomes with minimum supervision.
To be appointed as a Money Advice Caseworker, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.