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Pulse Helpdesk Coordinator
| Dyddiad hysbysebu: | 30 Hydref 2024 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Tachwedd 2024 |
| Lleoliad: | NN4 7SL |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 63804 |
Crynodeb
Pulse Helpdesk Coordinator
£25,000 PA
The Role
We have a new opportunity for a Helpdesk Coordinator to join our existing Pulse Helpdesk team to provide customer and administrative support to a number of key clients. This is an excellent opportunity for an experienced administrator who enjoys a variety of tasks and can deliver an excellent customer experience.
Main Duties
-Acting as a primary point of contact for all administrative support required by the senior team. Including the running of reports, updating employee rotas, submitting daily reconciliations and uploading and maintaining of compliance paperwork
-Recording and requesting client purchase orders.
-Taking of minutes and/or leading weekly scheduled calls
-Ordering of uniform and equipment
-Raising internal purchase orders via Coupa and SAP
-Answering phone calls and emails
-Interacting with the client Helpdesk to manage the workflow of planned tasks across the relevant teams.
-Ensuring that the client Helpdesk systems are kept up to date with accurate information
Required Skills
All relevant training will be provided, and the role requires the following skills:
-Confident with the telephone
-Positive approach and a can-do attitude
-Competent user of Microsoft Office
-Good Excel skills
-Clear verbal & written communication skills
-Maintain accurate records and customer files
-Punctuality and effective time-management
-People person with a proactive and positive attitude
-Able to work as part of a team and as an individual
£25,000 PA
The Role
We have a new opportunity for a Helpdesk Coordinator to join our existing Pulse Helpdesk team to provide customer and administrative support to a number of key clients. This is an excellent opportunity for an experienced administrator who enjoys a variety of tasks and can deliver an excellent customer experience.
Main Duties
-Acting as a primary point of contact for all administrative support required by the senior team. Including the running of reports, updating employee rotas, submitting daily reconciliations and uploading and maintaining of compliance paperwork
-Recording and requesting client purchase orders.
-Taking of minutes and/or leading weekly scheduled calls
-Ordering of uniform and equipment
-Raising internal purchase orders via Coupa and SAP
-Answering phone calls and emails
-Interacting with the client Helpdesk to manage the workflow of planned tasks across the relevant teams.
-Ensuring that the client Helpdesk systems are kept up to date with accurate information
Required Skills
All relevant training will be provided, and the role requires the following skills:
-Confident with the telephone
-Positive approach and a can-do attitude
-Competent user of Microsoft Office
-Good Excel skills
-Clear verbal & written communication skills
-Maintain accurate records and customer files
-Punctuality and effective time-management
-People person with a proactive and positive attitude
-Able to work as part of a team and as an individual