Customer Solutions Officer
| Posting date: | 24 October 2024 |
|---|---|
| Salary: | £23,879 to £25,134 per year, pro rata |
| Additional salary information: | Pension, Agile Working, Health Cash Plan and Generous Holiday Entitlement |
| Hours: | Part time |
| Closing date: | 06 November 2024 |
| Location: | CF15 7NE |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Newydd Housing Association |
| Job type: | Temporary |
| Job reference: | CSO1124 |
Summary
Customer Solutions Officer
Part Time, 16hrs pw
Maternity Cover up to September 2025
Tongwynlais, Cardiff with fully flexible agile working options
£23,879 to £25,134 pro-rata
If you think customer service is an attitude and not just a department and providing friendly, efficient, and personalised services to customers is second nature to you then this exciting role could be your next career opportunity.
About us
Newydd Housing Association is an award-winning organisation that currently owns and manages around 3,000 rented properties in mid and south Wales, working in several local authority areas. Newydd Maintenance Ltd is built on an in-house contractor model, designed to drive quality customer services, whilst achieving substantial planned growth and expansion, potentially outside of the group. Newydd Maintenance Ltd is a subsidiary company which provides maintenance services to Newydd Housing Association.
About the role
You will be joining a customer services team which aims to resolve queries from our customers at the first point of contact be it by telephone, email, Facebook, and Twitter. This is a varied and challenging role, and you must be able to multitask and prioritise work as well as have the confidence to work on your own initiative to problem solve and make decisions. You will also provide administrative support to our Housing and Maintenance teams.
About you
Experience within social housing is desirable but is not essential as full training will be given. The most important thing we are looking for is an experienced customer service champion with a can-do attitude. Continually improving is at the heart of what we do so high standards of work and the ability to be flexible and innovative is also important to us.
So if you pride yourself on providing excellent customer service and you have great problem solving and communication skills along with a can do attitude then why not apply?
Closing Date: midnight Wednesday 6 November 2024*
Interview Date: Thursday 14 November 2024
*Please note that we reserve the right to close the role earlier than scheduled if a suitable candidate is found and/or subject to the number of applications received so please apply early to avoid disappointment.
Newydd are proud to be an equal opportunity employer! We respect and seek to empower our people by supporting the diverse cultures, perspectives, skills, and experiences within our workforce. We believe that the more inclusive we are, the better our work will be. We welcome applicants from diverse backgrounds particularly from people of colour or people with disabilities as they are currently underrepresented in our workplace.
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply or contact us to discuss your experience. You may be just the right candidate for this or other roles.
Part Time, 16hrs pw
Maternity Cover up to September 2025
Tongwynlais, Cardiff with fully flexible agile working options
£23,879 to £25,134 pro-rata
If you think customer service is an attitude and not just a department and providing friendly, efficient, and personalised services to customers is second nature to you then this exciting role could be your next career opportunity.
About us
Newydd Housing Association is an award-winning organisation that currently owns and manages around 3,000 rented properties in mid and south Wales, working in several local authority areas. Newydd Maintenance Ltd is built on an in-house contractor model, designed to drive quality customer services, whilst achieving substantial planned growth and expansion, potentially outside of the group. Newydd Maintenance Ltd is a subsidiary company which provides maintenance services to Newydd Housing Association.
About the role
You will be joining a customer services team which aims to resolve queries from our customers at the first point of contact be it by telephone, email, Facebook, and Twitter. This is a varied and challenging role, and you must be able to multitask and prioritise work as well as have the confidence to work on your own initiative to problem solve and make decisions. You will also provide administrative support to our Housing and Maintenance teams.
About you
Experience within social housing is desirable but is not essential as full training will be given. The most important thing we are looking for is an experienced customer service champion with a can-do attitude. Continually improving is at the heart of what we do so high standards of work and the ability to be flexible and innovative is also important to us.
So if you pride yourself on providing excellent customer service and you have great problem solving and communication skills along with a can do attitude then why not apply?
Closing Date: midnight Wednesday 6 November 2024*
Interview Date: Thursday 14 November 2024
*Please note that we reserve the right to close the role earlier than scheduled if a suitable candidate is found and/or subject to the number of applications received so please apply early to avoid disappointment.
Newydd are proud to be an equal opportunity employer! We respect and seek to empower our people by supporting the diverse cultures, perspectives, skills, and experiences within our workforce. We believe that the more inclusive we are, the better our work will be. We welcome applicants from diverse backgrounds particularly from people of colour or people with disabilities as they are currently underrepresented in our workplace.
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply or contact us to discuss your experience. You may be just the right candidate for this or other roles.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.