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PALS Administrator and Receptionist | University Hospitals of Leicester NHS Trust
| Dyddiad hysbysebu: | 21 Hydref 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £23,615 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Tachwedd 2024 |
| Lleoliad: | Leicester, LE3 9QP |
| Cwmni: | University Hospitals of Leicester |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 6674009/358-6674009-COR |
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The post holder will be responsible for ensuring the effective day to day administration of the PALS Team. The primary focus will be on answering and documenting telephone based concerns onto a computer system. Duties will include staffing the PALS reception desk and providing a professional and warm welcome for patients and relatives who wish to raise a concern regarding any aspect of their care at the Trust.
The post holder will provide administration and telephone support to the PALS Team at UHL. This will include clinical matrons, complaints officers and PALS officers. The post holder will be required to professionally communicate with patients and relatives both over the phone and face-to-face.
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Telephone Duties
· Answer the phone in a professional and courteous manner
· Document patient complaints and concerns on to an IT system, including all contact information
· Redirect calls if appropriate to the relevant member of staff
Reception Duties
· Provide cover on reception, receiving and directing patients, visitors and staff in a courteous manner.
· To direct and redirect telephone calls in a polite and friendly manner
· Ensure staff presence on PALS reception throughout the day
· To give non-clinical advice, information and guidance to patients, carers and visitors attending the centre
Booking Responsibilities
· Manage the bookings and diary of the two PALS interview rooms ensuring that patients of relatives are booked and provide confirmation of booking.
· Set expectations of patients and relatives who may wish to speak to PALS of expected time frames to speak to a member of staff.
Monitoring Phone lines, Email inbox and general admin duties
· Ensure that phone calls are answered in a timely manner and assist the caller in reaching the required member of staff.
· Document patient contact information if the patient requests a call back.
· Monitor the PALS mailbox and transcribe new concerns onto the PALS datix module
· Filing confidential documentation
· Photocopying information as and when required
· Email template documents to staff and patients
· Transfer documentation from email to the PALS Datix module
Communication and Relationships
· To maintain a friendly, efficient and courteous service
· Liaise with the patients and relatives, members of the public and NHS staff.
General Duties
· To assist with the process of making appointments
· Handling any post or internal mail
· Prioritise work to meet deadlines
· Maintain and update records on the PALS Datix module
· Monitor and order stationary stores
· All staff have a duty to make effective use of resources
· Make effective use of UHL resources
This advert closes on Sunday 3 Nov 2024