Recovery Officer - Council Tax & Business Rates
| Dyddiad hysbysebu: | 18 Hydref 2024 |
|---|---|
| Cyflog: | £16.49 i £16.49 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Tachwedd 2024 |
| Lleoliad: | OXFORD, OX1 1BX |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | Oxford TCL 0009 6174 / 1 |
Crynodeb
What's involved with this role:
Temporary Recovery Officer-Council Tax & Business Rates
Reference no: Oxford TCL 0009 6174 / 1
Pay Rate: £16.49 per hour PAYE
37 Monday – Friday, normal working hours
This opening assignment is for 4-5 months
City: OXFORD
Standard DBS disclosure required
Candidates are not expected to come into the office and wouldn't be expected to go to court.
Must have recent experience of using Civica (Open Revenues). Civica Pay is not the same and this will be asked at interviews. Must have local authority council tax and business rates recovery experience
This is a proactive role and does include call outs to customers. This is a big part of the role. Responsible for collecting money due for Council Tax, Business Rates. Negotiate repayment plans or take recovery action where a plan cannot be agreed. Identify suitable cases for legal enforcement, referral to Advice Centres and write-off.
Key responsibilities:
Processing incoming data in accordance with legislation and Council Policies to ensure the collection of Council Tax, Business Rates is made correctly.
Interrogating and cross referencing on all database systems that are available to verify liability and assist in the collection of monies due.
Following the recovery procedures to decide the best action to take to collect the money due.
Initiating contact and follow up with customers who have fallen behind with payments.
Obtaining up to date financial information to maximise customer income and negotiate repayment plans.
Maximising take up of benefits, discounts, exemptions and reliefs for those entitled to them.
Escalating cases to Senior Recovery Officers where normal recovery tools are ineffective or are challenged.
Recommending cases to be written-off where further recovery activity is not appropriate.
Support the development and delivery of the Revenues service, making recommendations to aid continuous improvement and ensure innovation is pursued and recognised.
Qualifications:
Educated to GCSE level (or equivalent), including English and Maths at grade C or above.
Knowledge:
Knowledge of QUBE property management software - desirable
Knowledge of basic construction and maintenance terms - desirable
Understanding of general office procedures.
Experience:
Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
Must have local authority council tax and business rates recovery experience.
Experience of providing service to customers making sure their needs are understood, met, and managed.
Experience of administering Council Tax, Business Rates, or experience of working in a financial, collection or debt recovery environment.
Experience of recovering debts and the ability to advise appropriately customers with financial difficulties.
Skills & Abilities:
Excellent negotiation skills to make realistic repayment plans with customers.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Adobe Pro).
Ability to interpret legislation and communicate information to non-specialists both verbally and in writing.
Able to manage a busy workload while remaining calm, meeting deadlines and exceeding targets.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.
Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.
To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
ALD
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Job Ref: Oxford TCL 0009 6174 / 1
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.