Visitor Experience Assistant
| Dyddiad hysbysebu: | 17 Hydref 2024 |
|---|---|
| Cyflog: | £12 yr awr |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 31 Hydref 2024 |
| Lleoliad: | Manchester, Greater Manchester, M3 4FP |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Science Museum Group |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | SMG02997_1729163966 |
Crynodeb
Visitor Experience Assistant
Do you engaging with people to create memorable experiences? Could you enjoy working in an immersive arcade/gaming lounge environment?
About us and the role
Our Visitor Experience department is an integral in providing the highest standards of customer service to maximise the enjoyment of our visitors and audiences.
The Power UP gallery is an interactive gaming experience where visitor can play the best video games from the past five decades and try out over a hundred different consoles. There's something for everyone, from Pong to Pacman, Sonic to Street Fighter and Mario to Minecraft, plus a selection of games created in Manchester.
We are looking for Visitor Experience Assistant to interact with and support our visitors in this exhibition space. This will be a fixed term contract until March 2026, working 14 hours during non-holiday periods, and increasing to full time (35 hours) during holiday periods.
You will be one of the first faces our guests see when they enter the exhibition, providing a warm welcome and be happy to respond professionally to visitor enquiries.
We find that colleagues get the most from their time at the Museum when they are the most engaged versions of themselves - we pride ourselves to be a vibrant work environment welcoming and attracting a diverse range of people.
About you
We are interested to hear from candidate who are keen to facilitate an environment where our visitors feel welcome, inspired and comfortable. You'll have the ability to actively approach, and engage with visitors to understand their needs, or to promote Museum activities.
With a great approach to customer service, you are an enthusiastic team player with the ability to absorb information and communicate this in an engaging way. You will have the confidence to speak to and support a diverse range of people, and are comfortable working during busy Museum periods, remaining focused and taking initiative.
Please note - we are looking for candidates who can work every weekend during non-holiday periods, with more hours available (full time) to cover holiday periods.
Don't feel you meet all the criteria? We welcome you to apply even if your experience doesn't match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.
Applying
View the Vacancy Information Pack listed under 'Attachments' on the vacancy listing on our website for more details about the role and the application process or click 'Apply Online' to submit an application.
What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.
- Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
- Career growth. We offer enhanced support with personal and professional development.
- Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
- Health & Dental Insurance. Extra peace of mind, from day one.
- All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.
- Enhanced contributory pension. To support you in saving for the future.
- Interest-free loans. When you need a little extra cash for life events or home improvements.
- Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.
Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.