Warning Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.

Housing Benefits Officer

Dyddiad hysbysebu:	12 Hydref 2024
Cyflog:	£19.50 yr awr
Gwybodaeth ychwanegol am y cyflog:	per hour PAYE
Oriau:	Llawn Amser
Dyddiad cau:	10 Tachwedd 2024
Lleoliad:	EALING, LONDON, W5 2HL
Cwmni:	Triumph Consultants Ltd
Math o swydd:	Dros dro
Cyfeirnod swydd:	Ealing 8064-1

Crynodeb

What's involved with this role:

Temporary Housing Benefits Officer

Reference no: Ealing 8064-1

Pay Rate: £19.50 per hour PAYE

35 Monday – Friday, normal working hours

This opening assignment is for 3 months

City: EALING, LONDON

Basic DBS disclosure required

Hybrid role – current requirement once a month in the office.

Responsible for all aspects of the assessment of applications for Housing/Council Tax Benefit and renewal of ongoing cases and process those applications utilising Ealing’s Information Technology Systems in accordance with the Benefit Regulations and relevant discretion within the Council’s policies and procedures.

Key responsibilities:

Have and maintain a comprehensive of Benefits legislation in order to administer applications for Housing/Council Tax Support entitlement and payment, in accordance with Statutory Regulations and the policies, schemes, procedures and practices of the Council.
Obtain where necessary additional information by Image system or manually generated letter, telephone or personal interview in order for the claim to be determined.
Keep an adequate record of all claims made and regularly update information received via the scanning/computer system or manually where appropriate
Plan one’s own work routine subject to management’s priorities and providing a Service to the public on a rota/appointment basis, both at reception and on the telephone to deal with all public enquiries.
Acquire and retain a comprehensive knowledge of the Benefits, Image and processing systems to input/amend/cancel/all claims/ retrieve information in order that Housing/Council Tax Support applications are administered in accordance with Statutory Regulations and the Council’s policies and procedures. To check output and report errors to the Computer Development Officer
Calculate manually, entitlement to Benefits and effect payment as required.
Acquire an extensive and detailed knowledge of Welfare Benefits and services provided by Government Agencies, and the voluntary sector, e.g. DWP, Social Services, CAB, Law Centres, etc. to advise on service provided, including claim procedures.
Compose and draft detailed letters utilising Word as and when appropriate in response to enquiries including explanations giving breakdowns of assessments and payments, stage one complaints and other routine correspondence from claimants.
Be able to use the payment/reconciliation system to obtain information on missing payments and to ensure that missing/returned cheque/BACS credits are re-issued or cancelled in accordance with Council procedures.
Identify possible fraudulent claims and refer to the Investigation Team for action.

Qualifications:

Level of education that indicates a good level of literacy and numeracy skills.

Knowledge:

Must have current iworld/northgate system knowledge
Up to date knowledge of assessing housing benefits/council tax reduction claims within the last 3 months
Comprehensive knowledge and understanding of wider Welfare Benefits legislation and procedures and the ability to keep abreast of changes of legislation.
Good knowledge of Word and Excel and to demonstrate the ability to learn computer systems required for carrying out duties of a Housing Benefit Officer

Experience:

Experience in working within a benefits environment with experience of assessing benefit entitlement

Skills & Abilities:

Good analytical skills, using them to examine case files and to make decisions in an impartial manner.
Possess good verbal and written communication skills and to be able to communicate effectively in a variety of ways in liaison with customers, council staff and external agencies.
Ability to work both independently, with minimal supervision and as part of a team when required within the Service
Able to organise and carry out work in accordance with procedures and changing priorities.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD
1

Job Ref: Ealing 8064-1


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.