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I.T Customer Support Specialist - Hybrid Working
| Posting date: | 11 October 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 10 November 2024 |
| Location: | S71 1NF |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | TrustFord |
| Job type: | Permanent |
| Job reference: | 14587 |
Summary
We love what we do, we’re proud of our brand and excited for the future.
TrustFord is the largest Ford dealership in Europe and part of the Ford Motor Company. One of the most famous brands in the world, we have a long history to be proud of and a secure and exciting future to look forward to. We love what we do – whether that’s working with incredible cars and vehicles, driving the standard in customer care, or helping our business invest and innovate in new areas.
As a Customer Support Specialist you will be the first point of contact, on a fast-paced Service Desk, for colleagues with their IT issues. You will be responsible for taking and logging calls, troubleshooting problems, and then escalating calls within the support team. You will have full ownership of the calls that you take: ensuring that calls are resolved within SLA and that colleagues receive a high level of customer service. This position is both technical and customer service based and is the ideal role for anyone keen to develop a career in IT support.
Are you a team player?
Are you customer focused?
Do you have great organisation skills?
Do you have experience in a similar role?
Do you have experience in 1st line IT support calls?
Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are committed and are looking for a career, please apply online.
This is a Hybrid role working on site and also from home (the first 6 months during probation will be worked from the office full time, you will then move on to hybrid working from month 7).
In addition to receiving a competitive salary, for the right candidate this position will offer:
Industry leading package
33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
Pension Scheme & Life Assurance
Ford Privilege vehicle purchase scheme
Discount on Service, Bodyshop and Parts
1 day each year to volunteer for a charity of your choice
Cycle to work purchase scheme
Access to Perks at Work discount website
When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.
For your first 2 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.
Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.
To request any adjustments, please ask this during the application stage or contact the Recruitment Team.
Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.
TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.
All offers of employment are subject to a background check.
We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.
TrustFord is the largest Ford dealership in Europe and part of the Ford Motor Company. One of the most famous brands in the world, we have a long history to be proud of and a secure and exciting future to look forward to. We love what we do – whether that’s working with incredible cars and vehicles, driving the standard in customer care, or helping our business invest and innovate in new areas.
As a Customer Support Specialist you will be the first point of contact, on a fast-paced Service Desk, for colleagues with their IT issues. You will be responsible for taking and logging calls, troubleshooting problems, and then escalating calls within the support team. You will have full ownership of the calls that you take: ensuring that calls are resolved within SLA and that colleagues receive a high level of customer service. This position is both technical and customer service based and is the ideal role for anyone keen to develop a career in IT support.
Are you a team player?
Are you customer focused?
Do you have great organisation skills?
Do you have experience in a similar role?
Do you have experience in 1st line IT support calls?
Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are committed and are looking for a career, please apply online.
This is a Hybrid role working on site and also from home (the first 6 months during probation will be worked from the office full time, you will then move on to hybrid working from month 7).
In addition to receiving a competitive salary, for the right candidate this position will offer:
Industry leading package
33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
Pension Scheme & Life Assurance
Ford Privilege vehicle purchase scheme
Discount on Service, Bodyshop and Parts
1 day each year to volunteer for a charity of your choice
Cycle to work purchase scheme
Access to Perks at Work discount website
When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.
For your first 2 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.
Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.
To request any adjustments, please ask this during the application stage or contact the Recruitment Team.
Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.
TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.
All offers of employment are subject to a background check.
We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.