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Helpline Adviser - Wellbeing
| Posting date: | 11 October 2024 |
|---|---|
| Salary: | £29,328 to £32,373 per year |
| Hours: | Full time |
| Closing date: | 04 November 2024 |
| Location: | LS19 7XY |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Epilepsy Action |
| Job type: | Contract |
| Job reference: |
Summary
Hours: Full-time 34.5 hours per week over 5 days (part-time requests will be considered)
This post will require some evenings and weekend work (Saturdays only) for which flextime is given
Location: Hybrid Working
A mixture of homeworking and minimum for 40% in the office in Leeds
Salary: £29,328 - £32,373 per annum
DBS: A DBS check will be required
(For more information please read our Policy Statement on the recruitment of ex-offenders or our FAQs)
About us
At Epilepsy Action we are inclusive, supportive, and committed to creating a world without limits for people with epilepsy. As we embark on our new 2024 - 2030 strategy we are excited to welcome you to our passionate, supportive and committed team.
You don't have to take our word for it, 99% of our staff told us they are proud to work for us in our 2023 staff survey!
If you are interested in building a career you can be proud of in an inclusive and ambitious organisation we might have the role for you!
About the role
Are you passionate about making a difference in the lives of people affected by long term health conditions? Do you have a talent for offering support and guidance that truly impacts individuals' wellbeing? If so, we’d love to hear from you!
Our Helpline Service provides vital advice and information to those living with epilepsy, as well as their families, carers, healthcare professionals, and other key supporters. Delivered through multiple channels - including telephone, webchat, and email - the service is a lifeline for those seeking reliable and compassionate assistance.
As a Helpline Adviser - Wellbeing, you will play a key role in offering tailored support to individuals, with a particular focus on promoting wellbeing. You’ll provide confidential advice, resources, and interventions, empowering people to navigate their challenges with confidence. Every conversation you have will make a lasting impact, helping individuals manage their epilepsy and improve their quality of life.
About you?
This is an exciting opportunity for an enthusiastic individual to be involved at the heart of service delivery. You will need:
- compassion and empathy with strong communication skills and the ability to work with individuals from a wide range of backgrounds
- experience of working in mental health/wellbeing support, social care or support work
- a desire to make a positive impact in the epilepsy community
If you're ready to contribute to a meaningful cause, providing invaluable support to those who need it most, we encourage you to apply! Join us and help transform lives.
Interested?
If you are interested in what you have read so far you can either submit your application via our online portal or alternatively if you still have some questions before applying you can contact us for a friendly informal chat at recruitment@epilepsy.org.uk
Being an Inclusive Organisation
We want everyone in our community regardless of their backgrounds, identities, abilities, or circumstances, to feel valued and respected to participate fully. We know that inclusivity isn’t about numbers; it’s about embracing diversity and ensuring that everyone's voice is heard, needs are met, and contributions are acknowledged.
We recognise that each person’s experiences shape how they think and having diverse representation across the organisation is fundamental to achieving our ambitions.
Despite this we are not as diverse as we would like and we actively encourage applications from people from all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
We are also proud to be a Disability Confident Leader, this means we encourage applications from disabled people, and we are committed to interviewing disabled applicants who demonstrate through their application that they meet the essential criteria in the person specification. We want to support you to perform your best so if you require any reasonable adjustments please let us know.
Closing Date: 4th November 2024 @ 12pm
Interviews: Week commencing 18th November 2024
Recruitment process: Panel interview and presentation exercise
If you want to find out more about what it is like to work with us download a copy of our recruitment information pack or visit our jobs webpage to review our FAQs.
We reserve the right to close this vacancy early if we receive a high volume of applications therefore early applications are advised.
This post will require some evenings and weekend work (Saturdays only) for which flextime is given
Location: Hybrid Working
A mixture of homeworking and minimum for 40% in the office in Leeds
Salary: £29,328 - £32,373 per annum
DBS: A DBS check will be required
(For more information please read our Policy Statement on the recruitment of ex-offenders or our FAQs)
About us
At Epilepsy Action we are inclusive, supportive, and committed to creating a world without limits for people with epilepsy. As we embark on our new 2024 - 2030 strategy we are excited to welcome you to our passionate, supportive and committed team.
You don't have to take our word for it, 99% of our staff told us they are proud to work for us in our 2023 staff survey!
If you are interested in building a career you can be proud of in an inclusive and ambitious organisation we might have the role for you!
About the role
Are you passionate about making a difference in the lives of people affected by long term health conditions? Do you have a talent for offering support and guidance that truly impacts individuals' wellbeing? If so, we’d love to hear from you!
Our Helpline Service provides vital advice and information to those living with epilepsy, as well as their families, carers, healthcare professionals, and other key supporters. Delivered through multiple channels - including telephone, webchat, and email - the service is a lifeline for those seeking reliable and compassionate assistance.
As a Helpline Adviser - Wellbeing, you will play a key role in offering tailored support to individuals, with a particular focus on promoting wellbeing. You’ll provide confidential advice, resources, and interventions, empowering people to navigate their challenges with confidence. Every conversation you have will make a lasting impact, helping individuals manage their epilepsy and improve their quality of life.
About you?
This is an exciting opportunity for an enthusiastic individual to be involved at the heart of service delivery. You will need:
- compassion and empathy with strong communication skills and the ability to work with individuals from a wide range of backgrounds
- experience of working in mental health/wellbeing support, social care or support work
- a desire to make a positive impact in the epilepsy community
If you're ready to contribute to a meaningful cause, providing invaluable support to those who need it most, we encourage you to apply! Join us and help transform lives.
Interested?
If you are interested in what you have read so far you can either submit your application via our online portal or alternatively if you still have some questions before applying you can contact us for a friendly informal chat at recruitment@epilepsy.org.uk
Being an Inclusive Organisation
We want everyone in our community regardless of their backgrounds, identities, abilities, or circumstances, to feel valued and respected to participate fully. We know that inclusivity isn’t about numbers; it’s about embracing diversity and ensuring that everyone's voice is heard, needs are met, and contributions are acknowledged.
We recognise that each person’s experiences shape how they think and having diverse representation across the organisation is fundamental to achieving our ambitions.
Despite this we are not as diverse as we would like and we actively encourage applications from people from all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
We are also proud to be a Disability Confident Leader, this means we encourage applications from disabled people, and we are committed to interviewing disabled applicants who demonstrate through their application that they meet the essential criteria in the person specification. We want to support you to perform your best so if you require any reasonable adjustments please let us know.
Closing Date: 4th November 2024 @ 12pm
Interviews: Week commencing 18th November 2024
Recruitment process: Panel interview and presentation exercise
If you want to find out more about what it is like to work with us download a copy of our recruitment information pack or visit our jobs webpage to review our FAQs.
We reserve the right to close this vacancy early if we receive a high volume of applications therefore early applications are advised.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.