Customer Services Officer - Epping Forest District Council
| Posting date: | 09 October 2024 |
|---|---|
| Salary: | £15.70 per hour |
| Hours: | Full time |
| Closing date: | 16 October 2024 |
| Location: | Essex, CM16 4BZ |
| Company: | Essex County Council |
| Job type: | Contract |
| Job reference: | req18145_1728465256 |
Summary
Customer Services Officer
Epping Forest District Council
6 Month Contract
36 Hours per Week
£15.70 per Hour
Closing Date: Monday 14th October 2024
Essex County Council (ECC) are delighted to be supporting Epping Forest District Council to recruit a Customer Services Officer
The Opportunity:
We have an exciting opportunity for a Customer Services Officer to join our Customer Services Team on an initial 6 month fixed term contract, covering the hours of 09:00-17:15 Monday-Thursday and 09:00-17:00 on Fridays.
Working as part of a busy team, you will provide a front-line service to customers and staff - in person, by telephone, email and web. Dealing with the public, you will be responsible for answering queries regarding our new Waste Collection Services such as collection days, missed collections and other general enquiries
The Experience You Bring:
We are looking for an individual who is committed to providing a high quality, customer-focused service and will work with customers and staff to achieve positive outcomes.
You will have excellent communication and keyboard skills, be friendly and approachable with the ability to work under pressure on your own or as part of a team. Grades A-C, or equivalent in English and Maths are essential.
The successful candidate will have a minimum of 2 years Contact Centre experience. Working in Local Authority is also desirable.
At this current time our team is working a hybrid pattern i.e., a mixture of office and home working. The successful candidate will be required to attend Civic Offices in Epping whilst completing induction training.
If you have any queries regarding this role, or require anything further, please email Ashleigh.Drake@essex.gov.uk OR Curve.Resourcing@essex.gov.uk